George Ogbu

GEORGE OGBU Lekki, Lagos ♦- ♦- PROFESSIONAL SUMMARY Meticulous sales administrative individual and a goal-oriented team player with proven leadership abilities. Distinguished experience in FMCG, downstream oil and gas industries, dedicated to maximizing customer satisfaction and exceeding business objectives thereby increasing productivity while driving revenue and sales. SKILLS • • • • • • • • • Communication skills Business development Lead generation and Sales prospecting Client engagement and Relationship management Result oriented Customer service Adaptability and conflict resolution Distribution center management Social media skills • • • • • • • • Team management Process improvement Sales promotion and Sales generation Data entry Pre-sales and After-sales support MS Office Administrative Support File and records maintenance WORK HISTORY Sales Admin Officer/Customer Service, (Warri Depot) June 2016 – January 2019 Pinnacle Oil and Gas Limited – Victoria Island, Lagos State • Receive inbound sales request, qualify and close them. • Manage incoming calls. • Keep accurate records of all customer transactions and details. • Attend to customers' enquiries, request, queries and complaints. • Receive customers/stations orders and record them in customer order register • Provide after-sales support • Raise Sales orders and loading orders to depot based on approved product delivery program • Prepare Authority to Pay (ATP) document for signatories and approval. • Introduce and communicate to clients various convenient platforms available for payment for products and services like Paydirect and GlobalPay • Reconcile customers debit notes with daily depot summary dispatch report received • Raise invoice based on depot dispatch reports data received • Prepares daily reconciliation of invoice figures against dispatch figures • Prepare daily, weekly and monthly sales reports • Prepare daily report of loading against payments for individual customers • Create Stock Transfer Orders for goods to be transferred to depots outside zone of coverage and register them in Goods In Transit (GIT) schedule • Keep records of GIT into stock, all goods which have physically arrived at depot • Provide price lists for all products to requesting customers • Properly file and ensure of all sales documents are kept safe and can be easily reference and accessibility • Raise request to accounts to treat drivers' shortfalls as indicated on customers' acknowledged copies of waybills • Build and maintain relationships with key stakeholders and operation teams within and outside the company • Achieve company sales objectives • Carry out all other duties as assigned • Participate in providing technical backup concerning customer accounting to sales force • Provide customer service in a professional and excellent manner to promote retention of company's customers for continued business, • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs • Attended weekly meetings with Head of Marketing to discuss strategies • Answered questions about sales policies and concerns to support positive customer experiences • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in depot products • Monitored customers for signs of security concerns and escalated issues to management Credit Sales Admin and Accounts Officer, July 2015 – June 2016 ARTEE Industries Limited, SPAR Nigeria – Ilupeju, Lagos • Back end management of credit leasing scheme • Management of Direct Debit Mandate using the Nigerian Inter-Bank Settlement System's Central Mandate Management System platform • Monitoring and control of automated charge backs through the Nigerian Inter- Bank Settlement System's Central Mandate Management System platform • Provide technical assistance on company gift cards and vouchers for individual and corporate customers • Liaised, coordinated and supervised leasing department operations and team of eleven across nine branches in the country • Authorization, monitoring and control of credit and corporate sales to customers • Preparation of customers' repayment schedule report • Tracking of customers payments made via cheques, debit and credit cards • Provide sales advise to intending customers and offer feedback to management • Provide daily updates of customer status on custodian website • Input vendor payments and updated accounts to reflect new balances on database • Prepare weekly and monthly reports • Daily verification and modification of all vendors' invoice documents • Processing and documentation of goods receipt notes before payments • Prepare vendor's bank payment voucher/cheque remittance advice and cheques for vendor payments • Input vendor payments and updated accounts to reflect new balances Administrative Assistant, February 2013 – June 2015 (August 2014 – June 2015-NYSC) DAAR Communications – Asokoro, FCT • Assist in preparing payroll using Microsoft enterprise • Monthly update of staff loan repayment profile • Filing and documentation of payment vouchers • Verification and reconciliation of nationwide advert sales with revenue statement • Receipt and dispatch of correspondence and documents • Executed record filing system to improve document organization and management • Performed general office duties, including answering multi-line phones, routing calls and messages • Handled client correspondence and tracked records to foster office efficiency Strategic Support and Planning Officer, August 2008 – September 2009 African Pot Foundation – Garki, FCT • Provide support in organizing the annual Nigerian International Food and Agricultural Fair • Planning and management of the youth segment during the Agricultural Fair • Provide support on the African Pot and African Pot Extra television programs • Built and strengthened relationships with private organizations, cultural organizations, area governments, departments and agencies to manage effective planning and implementation of response strategies • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events • Supported care objectives by devising and implementing effective structures to track performance and assess compliance with specifications • Resolved conflicts and negotiated mutually beneficial agreements between parties • Handled 70 calls per hour to address customer inquiries and concerns Client Services Support, December 2007 – July 2008 Quanteq Technology Services Ltd – Independence Avenue,, FCT • Bio-metric registration, verification of four thousand, eight hundred pensioners working under agencies of Federal Ministries of Education and Health (Oyo state) • Led Oyo state verification team in delivery of e-payment verification project, resulting in effective payment system • Data verification and validation of pensioners for e-payment scheme • Preparation of daily reports for pension verification exercise • Coordination of pension technical verification team assigned to Oyo state • Data entry for staff of Ondo State Universal Education Board • Resolved technical problems, improved operations and provided exceptional client support • Led Oyo state technical verification team in delivery of e-payment project, resulting in discoveries of three hundred and twenty two ghost workers • Worked with 4,800 clients to understand needs and provide verification service EDUCATION Higher National Diploma: Banking and Finance, 2012 Institute of Management and Technology - Enugu • Upper credit National Diploma: Banking and Finance, 2007 Institute of Management and Technology - Enugu • Lower Credit REFEREES On request