Ngene George Njikochukwu
Awka City, Anambra State, Nigeria
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Professional Summary:
Dedicated and proactive customer service professional with 1 year of experience delivering
excellent client support and satisfaction. I also have experience in lead generation for 2 years,
which I’m still currently doing. Skilled in communication, enrollment outreach, CRM systems,
and creating personalized client experiences. Proficient in customer support and productivity
tools including HubSpot, Slack, Freshdesk, Zapier, Trello, Asana, and Pumble. Known for a strong
work ethic, adaptability, and a passion for growth in customer success and student admissions
support.
Work Experience:
Customer Service Representative
Body Factory, Nigeria
2020 – 2021
- Engaged with customers to understand and fulfill their needs effectively.
- Provided accurate information and resolved complaints professionally.
- Demonstrated excellent interpersonal and communication skills to enhance customer
experience.
- Maintained a positive attitude and adapted communication style to various customer
personalities.
Lead Generator / Sales Associate
Vivian Cruz Academy, Remote
2022 – Present
- Supported student enrollment by engaging with prospective families, showcasing the school’s
programs, and delivering a welcoming admissions experience.
- Handled inquiries, conducted virtual school tours, and followed up on leads to drive enrollment
growth.
- Promoted the school's academic and extracurricular offerings to parents and students through
direct outreach and relationship-building.
- Assisted with the admissions process including inquiries, follow-ups, and enrollment tracking.
- Collaborated with the admin team to ensure smooth onboarding and high-quality service for
new and existing families.
- Delivered personalized support while maintaining strong client relationships.
Skills Applied: Contact List Management · Market Research · Customer Relationship
Management (CRM) · Virtual Assistance
Education:
B.Sc., Languages(French)
300 Level Student, Expected Graduation: 2026
NnamdiAzikiweUniversity, Nigeria
Christ the King College, Onitsha
- Completed WAEC and NECO with strong academic performance.
Skills:
Customer Service & Support
· Communication & Problem Solving
· CRM Tools:
HubSpot
Freshdesk
Productivity Tools:
Slack
Trello
Asana
Pumble
Zapier
Conflict Resolution
Fluent in English.
Scheduling tools:
Calendly
Bookafy
Cold emailing tools:
Apollo.io
