George Manso PSM®
https://www.linkedin.com/in/george-manso-2b420ba4/ |- |-Over 10+ years of combined experience working in various industries such as telecommunications, higher
education, and finance. I have 4+ years’ experience as a Business Analyst and 7+ years of experience as a
Certified Scrum Master with keen experience in Information and Technology, leading distributed and colocated teams in delivering end-to-end applications.
A certified Scrum Master with servant leadership style for helping teams adopt Agile and drive constant
improvement in fast paced environment. An in-depth understanding of software development life cycle and
different development methodologies like Waterfall and Agile. Highly experienced in facilitating all ceremonies
in Scrum including daily scrum, sprint planning, sprint review/demo, sprint retrospective and also backlog
refinement.
Technical Skills
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Operating System: Microsoft Windows, MacOS, and SharePoint
Software application: Azure DevOps, SharePoint, Confluence, Draw IO, Jira, Tableau, Visio, Gliffy, Asana,
Microsoft Excel, Microsoft Teams, Microsoft Office Suite, Microsoft Project, Google Suite, Slack, My-SQL,
CRM, aPaaS, SaaS, iOS, and Android
Database: SQL Server, ServiceNow, and Oracle
Business Requirement Gathering and Management, Change Management, and Impact Analysis
Expert in software development lifecycle (SDLC) and the methodologies including agile and waterfall
PROFESSIONAL EXPERIENCE
Morgan State University, Baltimore, MD
July 2016 – Present
Scrum Master
• Coached scrum and agile framework to team members and stakeholders which cut cycle time.
• Facilitated product backlog, sprint planning, daily scrum, sprint review, and sprint retrospective meeting.
• Worked with the Product Owner to ensure we continually use efficient product backlog practices.
• Protected development team from outside distractions, impediments, or team conflicts to meet the sprint
goals and deliverables.
• Held responsible for day-to-day management of the ServiceNow platform for the Healthcare department.
• Guided the team on self-organizing to fill in the intentional gaps left in the Agile /Scrum frameworks.
• Provided all support to the team and organization using a servant leadership style whenever possible.
• Used Agile/SCRUM methodology for SDLC.
• Worked independently with end users on a consistent basis to define concepts and clearly document
requirements, scope, timeline increasing Product Owner satisfaction.
• Developed and maintained accurate statistics and graphs in Salesforce, Jira, MS Project etc.
• Worked on plenty of different projects including upgrading and adding features for our Mobile Application
(Morgan State App) and website using Azure DevOps, Slack, and other SaaS and aPaaS tools.
Comcast Corporation, Baltimore, MD
September 2013 – May 2016
Business Analyst
• Audited customers’ accounts, problem solved for best solutions, communicated product features, and
marketed campaigns to match customers’ desires.
• Won the Comcast Shark Tank competition by creating a forecasting tool that was utilized nationwide.
• Supported management, and responsibilities included: event planning, writing solicitation/acknowledgement
letters, procurement, and processing business expenses.
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Used waterfall methodology and worked closely with project manager to track project development
throughout the SDLC.
Held responsible to project manage a CRM implementation project.
Led meetings with product owners to review, gather, and document business needs to be translated into
functional requirement documents.
Instituted KPI reporting techniques and managed the resulting data to construct monthly and quarterly
business development reports for management team and key investors.
Ambiance, Baltimore, MD
June 2009 – September 2013
Solutions Analyst
• Represented the team at scrum of scrums meetings and managing dependencies and reducing risks.
• Participated as Scrum master & agile coach for 2 teams that increased customer satisfaction
• Facilitated and managed the backlog to increase completed work in a sprint
• Worked with the product owner to ensure the continuous use of efficient product backlog grooming practices.
• Coached and trained around agile methodologies including scrum, Lean, TDD, BDD & Kanban to
development teams and the management.
• Provided guidance and support in developing user stories, agile processes and best practices.
• Removed team impediments & obstacles to ensure team continued delivery of features and continuous
integration.
• Worked closely with product owner in backlog refinement, ensuring clarity and prioritization of story cards
for easier play by development teams.
• Coordinated all ceremonies including the daily scrum meetings, sprint planning meetings, sprint review
meetings, and sprint retrospective meetings.
• Held responsible for project management and oversite of numerous contracts with domestic and
international clients.
EDUCATION
Morgan State University, Baltimore, MD
August 2007 – May 2012
BA of Business Administration
CERTIFICATIONS/CLEARANCES
Professional Scrum Master (PSM 1)
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