George Liu Jr

 George Manalo Liu Jr. 25-35 Victoria St. Eroreco Subd. Barangay Mandalagan Bacolod City. 6100 Negros Occidental. Philippines- ,-- PERSONAL INFORMATION BIRTHDATE: May 22, 1987 BIRTHPLACE: Bacolod City AGE: 31RELIGION: Baptist SEX: MaleCITIZENSHIP: Filipino WORK EXPERIENCE Operations SupervisorIqor Philippines (RMS Collect) May 2018 to Present Amerimark Holdings (Catalog) March 2017 – May 2018 Sprint Wireless - To manage the day–to-day planning - Operation and problem-solving of a team of agents to meet with the required service level components - Motivate and inspire once the peer's team to surpass their potential as much as possible. - Works for meeting the departmental objectives, including conversion targets, and lead generation. - handles escalated calls, complaints, questions, and queries as necessary. - Documentation such as general reports on each team member's performance and targets as well as ensuring that they exceed the targets. - take part actively in carrying out team meetings and in the monthly and weekly meetings. Operations SupervisorPanasiatic Solutions June 2012 – March 2017 Straight Talk Wireless - To manage the day–to-day planning - Operation and problem-solving of a team of agents to meet with the required service level components - Motivate and inspire once the peer's team to surpass their potential as much as possible. - Works for meeting the departmental objectives, including conversion targets, and lead generation. - handles escalated calls, complaints, questions, and queries as necessary. - Documentation such as general reports on each team member's performance and targets as well as ensuring that they exceed the targets. - take part actively in carrying out team meetings and in the monthly and weekly meetings. Quality Assurance SpecialistPanasiatic Solutions December 2010 – June 2012 Straight Talk Wireless Account - provide excellent customer service when they are speaking with customers - Participates in design of call monitoring formats and quality standards. - Uses quality monitoring data management system to compile and track performance at team and individual level. - participates in customer and client listening programs to identify customer needs and expectations. - Coordinates and facilitates call calibration sessions for call center staff. - Provides feedback to call center team leaders and managers. Customer Service RepresentativePanasiatic Solutions October 2010 – December 2010 Straight Talk Wireless Account -Sales, Technical troubleshooting Customer Sales RepresentativeTranscom Worldwide (Bacolod) October 2009-June 2010 SEARS Catalogue -Handles inbound calls for customers -Catalogue order taking and sales -Provides catalogue and specific product inquiries Marketing Sales Coordinator I Works Concepts and Designs July 2008-September 2009 -Sets up appointments for clients -In charge of project proposals for clients -Monitors on sight installations -Deals with advertisement of company to prospect clients Tour CoordinatorJaunts and Journeys March 2008-July 2008 -In charge of booking reservations and guest itineraries -Monitors schedule compliance for guests -Deals with billing procedures -In charge of destination assignments Customer Service RepresentativeTeletech Bacolod October 2007-March 2008 Sprint -Basic troubleshooting for cellular phones -Billing disputes and inquiries -Sales and marketing for post paid contracts -Handles cellular phone packages inquiries REFERENCES AVAILABLE UPON REQUEST