George Imomemi Ruth

George Imomemi Ruth - Customer Service Representative Abuja, Nigeria Profile summary High achieving and highly motivated customer service agent with 2 years working experience in providing exceptional support to clients and delivering exceptional customer experiences and driving business growth through effective customer service strategies. Skilled in resolving customer inquiries efficiently and effectively, ensuring a positive experience. I offer strong communication and problemsolving skills, with a passion for helping others and enhancing customer satisfaction. Proficient in using customer support software and tools. I am excited to leverage my skills and experience to lead a high-performing customer service team and drive success in a dynamic and fast-paced environment. Areas of Expertise • • • • • • • • • Proficient in CRM software and customer service platforms Telecommunication skills Effective time management skills Adaptability Compliance Problem-solving abilities Team player Technical skills Proficient listener • • • • • • • • Empathy and Emotional intelligence Sales and upselling skills Conflict resolution Customer centric mindset Data analysis and reporting Customer rapport abilities Negotiation skills Product troubleshooting skills Professional Experience HUNTERS PERFORMANCE (Remote) 5/2022 – 10/2024 Customer Care Representative Roles & Responsibilities: • Conducted initial assessments of potential clients to determine their eligibility for insurance products. • I consistently achieved a minimum of 100 connected calls per day, generating an average of 15 qualified leads daily. Additionally, I maintained a qualified lead to sales conversion rate of 80%. • Gathered and analyzed client information, including financial status, health history, and risk factors. • Maintained accurate records of cold calls, customer interactions, and prospects in CRM • • software, ensuring efficient lead tracking and follow-up actions. Provided clients with detailed information about insurance policies, coverage options, and eligibility criteria. Collaborated with underwriters to ensure accurate and timely prequalification of clients. • • Built and maintained strong relationships with clients to ensure satisfaction and retention. • Provided exceptional customer service and support to clients. Participated in training programs to stay updated on industry trends and product • • knowledge. D.G Motors Driving School Onsite, Bayelsa, Nigeria Front desk officer • • • • • • The first point of contact. Greet and assist students and visitors in a friendly and professional manner. Address inquiries about driving courses, schedules and pricing. Manage the appointment calendar for driving lessons and assessments, ensuring that all bookings are recorded accurately and confirm appointments with students. Handle administrative duties such as filing, data entry and maintaining student records. Process payments for driving lessons and courses. Provide receipts and maintain accurate financial records. Address any issues or complaints from students or parents, working to resolve them in a timely and effective manner. Tinsel Driving School Onsite, Bayelsa, Nigeria Manager/Instructor • • • • • • • • 07/201 - 03/2022 04/2020 - 08/2021 Manage the daily operations of the driving school, ensuring everything runs smoothly and efficiently. Recruit, train and supervise driving instructors and administrative staff. Oversee budgeting, financial reporting and payment processing. Develop and implement marketing strategies to attract new students. Provide practical driving lessons to students, teaching them the rules of the road, safe driving techniques and vehicle operation. Evaluate students’ progress and driving skills. Develop lesson plans tailored to individual student needs, ensuring a structured and effective learning experience. Ensure the safety of students during lessons. Monitor driving practices and intervene when necessary to prevent accidents. Education Bachelor of Arts in Philosophy - 1st Degree Niger Delta University, Bayelsa, Nigeria 2017 - 2021