George Gullan

GEORGE D. GULLAN 1844 Dian St. Brgy. Palanan Makati City, Philippines Mobile: - / - Email:-/-QUALIFICATION SUMMARY SYSTEM FAMILIARITY • Microsoft Office (Word, Excel, PowerPoint, etc.) • Google Spreadsheets/Docs • Amazon FBA Suite: Helium 10, Jungle Scout, Unicorn Smasher • Salesforce Service Cloud CRM • Asana & Jira Project Management Tool • BMC Remedy Ticketing System Operations & Maintenance: • Ericsson/Huawei Wireless & Wired Network Management Systems (OSS-RC&NMS) • Ericsson/Huawei: Wireless RAN & CORE – 2G/3G/4G, EvoRNC8200, RBS6000, BTS3900 • Huawei: Fixed Access (MSAN&OLT/ONT), MA5600, UA5000 EDUCATION Bachelor of Science in Electronics and Communications Engineering De La Salle University Manila, Philippines TRAININGS • • • • • • • • • • Agile 101 IBM Design Thinking MSC Operations GSM Operation Handling AXE810 System Survey BSS Cellular Transmission BSS Operations & Maintenance Nokia DX200 Essentials BSS Systems Course Nokia Systems Training (SYSTRA) • Amazon Seller VA Master Class: Amazon 101- Helium 10 / Jungle Scout/ Product Research / Supplier Sourcing /Product Listing Amazon Warehouse /Amazon Sponsored Ads • Basics of Real Estate: Home Buying & Selling • Transaction Management • MLS Circulation and Management • Graphic Design: Canva • Virtual Tours via Animoto • Word press Management • Creative Writing for Blogs • Social Media Marketing: Facebook Ads Dynamic, self-motivated, accountable, and responsible professional who can always be relied upon to consistently deliver the company’s goals and objectives. With multiple years of professional work experience in the telecom industry, having worked with different clients in several countries, constantly delivering exceptional service and results. Well-versed in computer applications such as MS Office, Google Spreadsheets/Docs, Amazon FBA Suites such as Helium10 & Jungle Scout, Amazon Product Research & Listing, Salesforce Service Cloud CRM, Jira Project Management. Working knowledge and experience in analysis, configuration, and troubleshooting for Wireless RAN: 2G/3G/4G and currently learning 5G, Core Networks NEs (MSC/HLR/MSS/HSS/MGW/NGN/EPC), Fixed Access: MSAN/GPON/OLT, IP Access & Core: ATN/CX/NE80/NE5000. Results-driven, solutions-focused and committed to generating results that are at par or beyond P R O Fexpectations. ESSIONAL EXPERIENCE company Retail Store Co-Owner (Mar 2020 – Present) Motito General Merchandise Store • Developed and maintained a high standard of merchandising, placement, store branding, and proper display techniques in order to create an inviting impression for customers. • Manages the store's financial and budget activities to fund operations while maximizing profit. Determined goods and services to be sold and set prices based on forecasts of customer demand • Research and evaluate suppliers based on price, quality, selection, and service. Maintains accurate paperwork and bookkeeping records, processed cash and credit transactions, cleaned and maintained the store, managed inventory, created advertising and promotions, and provided excellent customer service in a friendly atmosphere Product Manager (Oct 2018 – Mar 2020) Asticom Technology Inc • Manages the end-to-end process involved in the product life cycle; from ideation, development, maintenance, enhancement and retirement. • Develops and manages the product roadmap, building partnerships with relevant stakeholders, and making trade-off decisions for multiple products or product groups. • Plans, creates detailed product requirements and backlog based on the product vision and product strategy. Network Operations Center Shift Leader (Apr 2016 – Oct 2017) First Point Group • People management, performance management, ticket management, incident management. Responsible for immediate coordinated response to critical incidents to reduce impact and increase network availability. • Develops and maintain operational procedures necessary to manage Network Operations effectively and ensure consistency and high performance across the team. • During Major Incidents, acts as Single Point of Contact (SPOC) in the Network Operations, to establish a formal channel of complaints and incident escalations to ensure “High Client Satisfaction”. Network Operations Center Team Leader (Apr 2013 – Oct 2015) Penta Consulting • Manage the day-to-day operations of the NOC which includes: ticketing and incident management, work & staff scheduling and time management. Workload management and task delegation among team members. • Ensures efficient and proper customer technical support, coordination, and proper escalation of events to provide service quality of the client’s network infrastructure. • Performed troubleshooting and resolving problems from the customer and network side, including collaboration on issues with vendor network elements and circuits. Network Operations Engineer (Nov 2010 – Nov 2012) Rize Consulting • Responsible for using Fault management, Network management, monitoring and trouble isolation tools and interpreting the results in Wireless Networks. • Resolve network problems and improve network performance by using Ericsson and Huawei Network Management tools and applications. Coordinate and document preventive, proactive and corrective maintenance requirements • Support of network projects such as software or hardware upgrades, network expansion and data collection.