Geoffrey Sindayigaya

PHONE: Geoffrey N Sindayigaya - EMAIL: - LOCATION: Belfast United Kingdom CURRICULUM VITAE SUMMARY Self-starter highly motivated and ambitious individual, able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent communication skills, with the ability to work with the minimum of supervision whilst leading. Having a proven ability to lead by example, consistently hit targets, improve best practices and organise time efficiently. HIGHLIGHTS • • • • • Proven ability to manage others. Strong decision making. Problem solving skills. Quick learner and self-developer Motivate and increase productivity in a team. • • • • • Excellent communication skills. Build rapport and trust. Prioritise of tasks and workloads. Track record of deliver within deadlines. Time management. EXPERIENCE Capita Desktop Engineer January 2020 – Present • • • • • • • • • • • • • • Maintains, analyses, troubleshoots Desktops/Laptops Act as an escalation point for complex technical and configuration issues. Installs applications, test, and troubleshooting. Manage core and security to ensure patching of vulnerability within core and security applications. PowerShell script for process automation and troubleshooting. Deploy application and monitor deployment using SCCM. Work and Manager Active Directory, GPO and OU Manage VDI Environment on Hyper-V platform Work with other IT teams on implementing discovery, planning, and managing projects. Processes improvement and streaming lining of current process group development involving new technology. Engage in Knowledge sharing activities to enhance both your own capability and the capabilities of others involved in the support of the Customers. Ensure delivery of projects within contractual SLAs. Creating/Updating documentations like SOPs Job Aids, FAQs, etc. Provide training and technical assistance to end users. TTEC Desktop Support Technician April 2019 – January 2020 • • • • • • • • • • TTEC Technical Support June 2013 – March 2019 • • • • • • • • Maintains, analyses, troubleshoots, upgrades, replaces and repairs computer systems hardware and computer peripherals. Act as an escalation point for complex technical and configuration issues. Installs applications, test and troubleshooting. Softphone and Hard Phone Configuration and Administration. Monitor and Maintain Desktop Compliance such as SCCM Client Health, SEP Anti-Virus and MS Patch updates. Monitor and Maintain Site’s DHCP IPs ensuring each client/department has enough IP Pool, VLAN Configuration and Administration. Assist with implementing discovery, planning and managing projects. Act as a liaison between other departments and the Site IT group. Work with other IT teams during the development and deployment phase of new desktop images or software projects. Recommend method changes for processes and general group development involving new technology. Creating/Updating documentations like SOPs Job Aids, FAQs, etc. Provide training and technical assistance to end users. Accepting requests through different communication channels, logging and identifying the problem. Responding to customers via phone and/or email. Manage customer expectations by taking into consideration customers’ entitlement and customer issue. Keeping customers informed, setting and following up on commitments, keeping precise case documentation and case ownership. Meeting deadlines and delivering services according to customers’ service level agreements. Developing working knowledge of supported products and technology as well as applicable technical support tools. Mentoring and training junior and new staff. First point of contact for Tier one agents and handle escalation as backup for Tier two when needed. EDUCATION Noroff University College Digital Forensics August 2014 – Present University of Agder Computer Engineering August 2011 – December 2013 LANGUAGES IT SKILLS English Norwegian Swahili Active Directory SCCM Avaya Hard Phone and Softphone Microsoft Office- Windows XP –Windows 10 Network Linux MySQL [Basic]