Geno Pallarca

GENO ANCHETA PALLARCA Q U A L I T Y V I R T U A L A N A L Y S T A S S I S T A N T - PROFILE: - Quality Assurance professional with 5 years of experience in developing and implementing comprehensive quality assurance programs resulting in significant Block 20 Lot 4 Papaya St, Brgy. Manuyo Dos, Las Piñas City reductions in product defects and production costs. Skilled in collaborating with cross-functional teams to indentify and resolve quality issues, improving product reliability and customer satisfaction ratings. Proven ability to develop and execute test plans and test cases, resulting in increased testing efficiency and coverage. SKILLS Time Management Critical Thinking Adaptability EXPERIENCE SUPERVISOR/ PERFORMANCE MANAGER HealthyBos Global Inc. December 2021 - April 2024 Identifies challenges, underyling issues, and make recommendations for Team work process improvement. Problem-Solving Monitors, coaches, and provides feedback for opportunities observed. Computer Literacy Strong Communication Microsoft Word, PowerPoint and Excel QUALITY ASSURANCE ANALYST Telephilippines, Inc. August 2018 - November 2021 Reviews calls, and tasks done by employees and ensuring that they observe procedures/standard provided by the company and clients Identifies and resolving workflow and production issues EDUCATION BACHELOR OF SCIENCE IN ENTREPRENEURAL MANAGEMENT Technological University of the Philippines March 2015 PARANAQUE NATIONAL HIGH SCHOOL March 2011 Documenting quality assurance activities and creating audit reports to make recommendation for improvement CUSTOMER SERVICE REPRESENTATIVE E-TeleConnect, Inc. January 2017- May 2017 Helping customers with billing inquiries from their utility TECHNICAL SUPPORT REPRESENTATIVE IbexGlobal Philippines November 2015 - November 2016 Resolve issues related to computers, modems, internet, networks, and the like. To that end, I perform tasks such as: Answering customer questions to learn about their situation.