Geno George

Geno George | Event Management & Customer Service Specialist Location: Hyderabad, India Telephone:- Email:- Professional profile I have always been passionate about client satisfaction, whether it was while organising events or taking customer service calls. With a vast experience in event management, from India Got Talent (South Coordinator), Sensation (EDM Festival) to PR for Nexus (Restro Bar), I have learnt very early in life to understand the needs of a client and the commitment it takes to fulfil the needs. My experience in customer service taught me the same and has helped me to understand the level of quality required to achieve the best targets. Career summary Dec 2017 – Sept 2018 GeekTek, Hyderabad Senior Customer Service Executive/On-Call Supervisor Key responsibilities  On-Call quality and compliance check  Process training  Data and roaster scheduling  Monthly targets Jan 2015 – Nov 2017 Discover Eventz, Hyderabad Event Coordinator & PR Key responsibilities  Supervising and managing team  Budgeting  Client requirements are met  Company promotion to find new clients  Organising logistics  Point of contact for all event Feb 2014 – Dec 2014 Retro Events, Hyderabad Event Coordinator & PR Dec 2011 – Jan 2014 Stepping Stone, Hyderabad Event Coordinator & PR Mar 2010 – Nov 2011 Srinivasa Telecommunication, Hyderabad Customer Service Executive Education & qualifications  B.Tech (Mechanical) – Princeton Engineering Collage – 2013  Higher Secondary – 2008  High School – 2006 Page 1 Page 2