Genna Jane Nunag

Genna Jane E. Nunag #240 San Felipe, Padre Garcia, Batangas Contact No. :- Birth Date: September 21, 1986 Skype: genna.nunag Objective: To obtain employment as a Virtual Assistant. Bringing 8+ years’ hands-on experience in handling inbo und calls for information and providing tier one support to customers. Raring to apply exceptional skil ls in handling administrative tasks with the aim of ensuring smooth office procedures. Employment History: ● EXECUTIVE VIRTUAL ASSISTANT Australian Client Period Covered : June 2017 – February 2019 Duties and Responsibilities: ● ● ● ● ● ● ● ● Responsible in looking for the products that our customer is asking Responsible in doing a quotation for a customer Updating the product description in Magento Creating an invoice and purchase order in Xero Billing the purchase order in Xero Preparing product description via Google slide Updating the price list in our back end system/spreadsheet Skilled in using G-suits, Slack, Intercom, Agora and Help Scout ● SOCIAL MEDIA CUSTOMER SERVICE (Part time) Hongkong Period Covered : June 2017 – March 2019 Duties and Responsibilities: ● ● ● FB Moderator Answering enquiries including delivery status, price enquiry, mode of payment and other related product enquiries on FB inbox Managing and answering the enquiries in comments ● ESL Teacher - 51Talk Period Covered : June 2015 – July 2016 Duties and Responsibilities: ● ● ● ● Conducting 25 min video class to Chinese students Correcting grammar and pronunciation Helping them to expand their English vocabulary Boosting their confidence in oral English ● Supervisor (Voice and Non-Voice) Teletech Holdings Inc. (Telstra) Period Covered : January 2015 – May 2017 Duties and Responsibilities: ● ● ● ● ● ● ● ● ● Attending escalation calls/chats Responsible for tracking the team performance in a daily basis Conducting weekly team meeting One on one coaching with my agents Fixing their Kronos for payout Attending calibration and meeting with Ops Presenting weekly report to Ops Collaborate with the team to improve performance Provide insights and action plans ● Customer service representative Period Covered : January 2009 – January 2015 Duties And Responsibilities: ● ● ● ● ● ● Taking inbound calls Explaining bills to the customer Resolving disputes from the customer’s bill Skilled in making recommendations for products and services to meet custo mer needs Skilled in transitioning to sales/lead generator after resolving the customer c oncern Creating and tracking customer’s order ● ● Creating a ticket for escalation Promoting our products and services to our customer REFERENCES Mr. Rodolfo Lucero Trainer Teletech Mr. Jay Mason Supervisor Teletech - - Genna Jane E. Nunag Ap plicant