Genisse Mangual

Genisse Mangual (717) 380 - 7511 - Open to Remote, Hybrid, or On-site Roles Senior Operations & Client Success Leader Customer Service & Account Management Expert | Hospitality & Event Management | Strategic Recruitment & Operations Leader | ASA Mentor Versatile leader with progressive experience managing large teams and driving operational growth across recruitment, logistics, and security sectors. Proven track record in launching and scaling enterprise-level projects, achieving 90%+ client retention, and consistently exceeding revenue targets. Skilled in strategic partnership development, P&L management, and process optimization across diverse industries and markets. Adept at leading change, mentoring teams, and delivering results in fast-paced, multi-site environments. CORE STRENGTHS Team Leadership & Staff DevelopmentRemote Team Management & Site OperationsCustomer Experience & Service Delivery Recruitment Strategy & Talent AcquisitionCall Center Operations & Workflow OptimizationPerformance Management & Coaching Operational Planning & Market ExpansionStrategic Partnerships & Contract NegotiationCollaboration & Stakeholder Engagement P&L Oversight & Budget ManagementEvent Coordination & Venue ManagementClient Retention & Relationship PROFESSIONAL OVERVIEW EmployBridge (formely Bluecrew)Jan 2023 – May 2025 Market Vice President Oversaw and led a large team of 30+ employees, including onsite and recruitment staff, while strategizing large-scale launches involving 500+ employees for enterprise clients. Focused on driving client retention and operational growth across multiple branches. Increased revenue by 10%+ in the first year, outperforming other branches with consistent 7–10% monthly market expansion. Recovered over $400K in past-due accounts year over year through effective resolution strategies. Achieved over 90% client retention during enterprise-level launches. BluecrewAug 2018 – Jan 2023 National Account Manager Led end-to-end recruitment efforts to support client launches across diverse sectors and markets, ranging from rural towns to major metropolitan areas. Managed complex projects spanning E-commerce, Logistics, 3PL, Transportation, Non-profits, Union, Beverage Distribution, Hospitality, and Federal contracts, while driving business development through national partnerships. Successfully executed recruitment for client launches in multiple industries and geographic areas. Sold and secured partnerships on over 50 national agreements, expanding the company’s market footprint. Simos Insourcing SolutionsAug 2017 – Aug 2018 Branch Manager / Operations Manager Directed the launch of new markets by building and training high-performing teams, managing P&L, HR functions, and operational processes. Acted as a strategic partner to enterprise logistics clients, driving significant operational expansion. Successfully expanded enterprise logistics partnerships from 3 to over 8 buildings within one year. Launched two new markets in PA by hiring and training three Onsite Strategic Partners, one sales professional, and four recruiters. Securitas Security LLCFeb 2016 – Jul 2017 HR Manager Rapidly promoted through leadership roles at Securitas, managing a team of 30 guards across metropolitan and rural areas in Pennsylvania. Oversaw operations and led significant SOP updates impacting half the state. Achieved two promotions within five months, advancing from associate to strategic site leader, then to HR manager. Successfully expanded security operations into rural metro areas and led SOP changes across half of Pennsylvania. EDUCATION American Intercontinental University – BA in Human Resources and Marketing York Tech – Associates in Hospitality Food and Beverage Management