Genevieve Zozobrado

Genevieve Zozobrado Results-driven Client Services Manager & Account Project Manager with 7+ years in digital marketing, specializing in client relations. Cebu City, Philippines 6000 (-- EXPERIENCE CORE COMPETENCIES Local Search Heroes, Canada — Client Services Manager & Account Project Manager Project Management July 2020 - November 2024 ● Campaign including website development, social media campaigns, and Management ● ● Client Relationship Management Serve as primary point of contact for client portfolio, maintaining strong relationships and ensuring project success ● Digital Marketing Lead end-to-end management of digital marketing projects content marketing initiatives ● ● ● Project Timeline & Budget Control Oversee content strategy and implementation across multiple digital platforms ● Team Coordination Collaborate with cross-functional teams to deliver high-quality ● Risk Management marketing solutions ● Conduct regular client meetings to understand needs, present progress reports, and gather feedback ● Manage project timelines, budgets, and resources to ensure Digital Marketing ● efficient delivery ● Streamlined operational processes and workflows Website Development Oversight ● Social Media Management Keller Williams Heritage, USA — Executive Assistant | Lead Gen | Recruitment | Director of Operations & Marketing ● Content Marketing ● Blog Content Strategy April 2017 - July 2020 ● Digital Campaign ● ● ● ● ● Managing complex calendars and communications in fast-paced environments Translating executive directives into actionable items and clear correspondence Serving as a trusted gatekeeper while maintaining positive stakeholder relationships Delivering consistent, high-quality results under tight deadlines Led strategic planning and execution of company-wide marketing initiatives while overseeing daily operational activities ● Developed and implemented comprehensive marketing campaigns across digital platforms, resulting growth in lead Planning Professional Skills ● Communication ● Client Relations ● Problem-Solving ● Team Leadership ● Stakeholder Management generation ● Streamlined operational processes and workflows, improving team efficiency and reducing response times ● Managed cross-functional teams including marketing, sales, and customer service departments ● Strategic TECHNICAL SKILLS ● Built and maintained strong relationships with stakeholders, partners, and clients Project Management Tools ● Digital Marketing ● Led hiring process of sales team members ● Sales expert ● Appointment Setter ● Cold calling suspects and prospects ● Meeting and or exceeding conversation goals daily ● Setting quality appointments with decision-makers ● Research accounts, identify key players and generate interest ● Maintain and expand database of prospects ● Meeting and exceeding daily metrics Convergys, Philippines — Training Supervisor | Communications & Product Specific Trainer March 2009 - April 2017 Platforms ● Social Media Management Tools ● Content Management Systems ● Analytics and Reporting Tools TOOLS ● Podio Designed and delivered comprehensive training programs for ● Trello new hires and existing customer service representatives ● Monday.com Led and mentored a team of trainers, ensuring consistent delivery ● Google Workspace of high-quality learning experiences ● Microsoft tools Developed training materials and curricula aligned with company ● Wordpress standards and client requirements ● SEMRush Conducted performance evaluations and implemented ● Moz improvement strategies for training effectiveness ● Brightlocal Managed training schedules and resources for multiple batches of ● SharpSpring new employees ● The Brain Collaborated with operations teams to identify training needs and ● Google My Business implement solutions for performance gaps ● Canva ● Capcut ● Facebook ● Twitter/X ● LinkedIn Saint Paul School of Business and Law, Philippines — Bachelor of Science in Business Administration ● Instagram ● TikTok Major in Management Accounting ● Pinterest ● SlideShare ● Calendly ● Hubstaff ● Timecamp ● Ringcentral ● Avaya ● Zoom ● Skype ● ● ● ● ● ● EDUCATION College Graduate June 2005 - October 2008 LANGUAGES English