Genevieve Truz

Genevieve H. Truz JNT Homes, #44 San Miguel Linao Talisay City Cebu Philippines, 6045 Mobile Phone: (- Email:- Personal Information Profession: Undergraduate Bachelor of Arts major in Psychology Date of Birth: July 31, 1991 Place of Birth: Consolacion, Dalaguete, Cebu Nationality: Filipino Marital Status: Single Gender: Female Religion: Roman Catholic Professional Experience May 2017- Present CSR/Sales at Outbounders.com (Cebu City, Cebu ) Worked in all 4 channels, outbound, inbound, chat and email support for multiple campaigns such as courier, digital marketing, email archiving software. Handles customers inquiry about products and services. May 2016– May 2017 Customer Service Representative at Valuelabs, Cebu Worked as a customer service representative for Snapfish US, UK, CA. Receives chat, email and phone calls for customers orders, tracking and payments. July 2014- September 2015 Outbound Sales Representative at Global Empire Corporation, Cebu Worked as a Customer Service Representative. Receives Inbound and Outbound calls for Flower Delivery Express and Wesley Berry Flowers. Customers calling nationwide, assist them in placing the order, answers inquires, handles sale objection. Seasonal account, placing flower order for specific occasions like Valentine’s Day, Christmas Day and Thanksgiving. Was a part time Sale Representative. Makes cold calling in Winnipeg, Canada. Calls possible clients, set appointment with our experts for SmartTech Windows and Doors Replacement. February 2012 – November 2013 Inbound Customer Service Representative at Teleperformance, Cebu Worked as a Customer service consultant for Telstra Wire line. Repairs telephone line, with disconnected, noisy, no tone problems. Create Reports for overhead wire lines, up sell telephone handset. After 6 months was trained and worked as a Level 2 PSTN tester, did programming for copper lines of telephone. Was a Subject Matter Expert (SME) and handled 15-20 heads. Submit daily side barge with agents, manages attendance, assist agents questions, address supervisor calls. Educational Background June 2015 – November 2016 Bachelor of Arts major in Psychology at the University of Cebu June 2007 – March 2011 BS Management Accounting at the University of San Carlos June 2003 – March 2007 Abellana National School, High School Skills ________________________________________________________________________ Speak and write in fluent English. Proficient in Microsoft Office including Excel and PowerPoint. Excellent written and verbal communication skills. Able to translate complex text into easily readable material. Profile Reference ________________________________________________________________________ Citadel Leonardo Supervisor, Outbounders.com- Jeszel Mae Pontino Supervisor, Valuelabs- Fritzel Yanong Supervisor, Outbounders.com-