Genevieve Jore

Genevieve C. Jore 31 Bliss Culo Molave Zamboanga del Sur-- OBJECTIVE: To obtain position as a team player in a people-oriented organization where I can maximize my customer service experience To obtain position that will enable me to use my strong organizational skills To obtain and enhance my ability and knowledge in a challenging environment WORK EXPERIENCE: May 2015- May 2018Regional Service Officer for Northern Mindanao Samsung Electronics Philippines Corp Manage and supervise Samsung Service center operations Monitoring service center Performance Index Handle all service concerns for Northern Mindanao Branch Make quick resolutions to all service concerns in the region Conduct audit and coaching for Samsung representatives Conduct training for system handling and operations Ensuring infrastructure and representatives appearances are align to Samsung service standard Submit weekly and monthly reports to head Office Other admin task of filing documents audit form and cases Feb 2014 – May 2015Contact Center Vendor Officer/CS Training & Quality Samsung Electronics Philippines Corp Ensuring that the operation is in line with the standard of the company. Daily/Weekly/Monthly monitoring of performances and ranking Monitor Call Center Performances and Standard customer experience Conduct Training to representative of Samsung Authorized service center on dealing with customer and customer service skills Responsible for coaching on Customer Experience Management Sept 2010 – Feb 2014Case Management Officer SAMSUNG Electronics Philippines Corporation Service Marketing Department Nov 2009 – Sept 2010CCC Specialist- Customer Contact Center SAMSUNG Electronics Philippines Corporation Service Marketing Department Global City, Taguig city April 2009 – August 2009Counter Manager McDonald’s Restaurant Ozamis City Branch Ozamis City, Misamis Occidental December 2007 – Dec 2008Customer Service Representative Teleperformance Philippines Shaw Boulevard, Mandaluyong City EDUCATIONAL BACKGROUND: June 2004 – April 2007BS Business Administration Major in Entrepreneurial Marketing Mindanao State University – Main Campus Marawi City June 2002 – March 2004Diploma in Agriculture Major in Animal Science Mindanao State University – Main Campus Marawi City June 1998 – March 2002Secondary Sacred Heart High School Molave Zamboanga Del Sur Eligibility: Civil Service Commission-Professional  Skills: Proficient in MS Applications Customer Service/Customer Relations Administration Good written and verbal communication Strong marketing skills   PERSONAL DATA:   Date of Birth: December 24, 1985 Sex : Female Nationality: Filipino Religion: Protestant Height: 5”3