Genevieve Gino

GENEVIEVE C. GINO Home Address: Pandacan, Pinamungajan, Cebu Hand Phone No.:- Email Address:- Objectives To be part of a company that offers me an opportunity for a career growth. Qualifications Knowledge in Microsoft Operating System (Windows),Microsoft Office (Word, Excel, PowerPoint and Publisher. Knowledge of New PC Configuration in Software Drivers and Hardware installation. Knowledge of Technical Helpdesk Support Services for desktop PC’s notebook office/software application and all other IT devices and systems in a cost efficient manner. Knowledge in PC hardware and architecture such as Buses, subsystems, memory, processors, expansion cards, etc. Work individually and in a team environment. Quick learner with the ability to adapt to new tools and technologies. Self-motivated and a self-starter with the ability to consistently achieve desired results and take initiative on priority issues; and have good multi-tasking capabilities with the ability to manage multiple deadlines effectively. Work Experience Company Name:LGU Pinamungajan Position:License Inspector Period:Sept. 16, 2016 to Present Employement Status:Permanent Salary:Php10, 288.90 monthly Responsibilities: Process new and renewal of business application. Encode entries and details of new and renewal of business applicants. Prepare demand letters to business tax payers who did not process yearly business permits. Design or lay-out program invitations and tarpaulins. Encode data records of all new and renew business permittees. Company Name:Convergys Position:Customer Service Representative Period:June 17, 2013 to October 31, 2013 Reason of leaving:End of Contract Salary:Php14, 750.00 monthly Responsibilities: Takes inbound and outbound calls. Assisting customer’s concern regarding their service issues. Walk the customer’s through on how they can activate their new phone. Helping customers understand their bills. We will explain to them the charges that were posted on their bill. Educate customer their normal bill that they will be paying every month. Educate customer on the new offers that the company provide. Explain and provide knowledge about the services that we offer. Helping customer on their technical issue like, activating their phone, accessing internet using their phone. Using the features of the phone like sending text message and answering phone calls. Offering new products and promotions to customers. Company Name:Qualfon Philippines Inc. Position:Customer Service Representative Period:March 2012 to May 2013 Reason of leaving:Resigned Salary:Php13, 000.00 monthly Responsibilities: Take inbound and outbound calls. Assisting customer’s concern regarding their service issue. Walk the customer’s through on how they can activate their new phone. Helping customer on their technical issue like, activating their phone, accessing internet using their phone. Using the features of the phone line sending text message and answering phone calls. Company Name:Stream Global Services, Inc. Position:Customer Service Professional Period:September 12, 2011 to February 4, 2012 Reason of leaving:End of Contract Salary:Php13, 500.00 monthly Responsibilities: Take inbound and outbound calls. Helping customers regarding their account information. Updating customer’s information. Updating customer about the posted payouts. Assist customers on how they can cancel or void checks using their payroll software. Assist customers on issues regarding their checks that were not posted on their cash cards. Company Name:Elite Machines Incorporated Position:Marketing Secretary Period:May 11, 2010- April 16, 2011 Reason of leaving:Resigned Salary:Php7500.00 monthly Responsibilities: Assist all Sales Related inquiries of the customers via phone. Answers phone calls regarding basic information about the company’s products and services. Supports the Accounts Executives for their Sales transactions. Creates reports for all the sales transactions that the Account Executive closed. Prepares Delivery Request for accounting purposes. Prepares Daily Sales Report and email it to Head Office in Manila. Does the Commissioning of the Accounts Executives based on their sales. Holds the bidding documents of the company. Responsible of giving exams and feedbacks for the applicants. Company Name:Basilica Minore Del Sto. Niño Position:Releasing Personnel Period:January 5 to 19, 2010 Job Type:Volunteer Responsibilities: Releases meal tickets to the different group volunteers. Updates the ticket numbers. Checks the receipts. Prepares the ticket report. Internship Company Name:Cebu First Cards:Data Analyst Company Name:CITOM OFFICE-Cebu :Office Assistant Education Name of Institution:University of Cebu Place of Institution:Cebu-Philippines Degree:Bachelor of Science in Information Technology Start Date :June – 2005 End Date:October - 2009 Skills Microsoft Office:Word, Excel, PowerPoint and Publisher Operating System:Windows Programming Languages:Java, Turbo C, C++, Visual Basic 6.0 and VB.net Adobe: Photoshop CS and Reader Others:PHP, Html, SeQueL and Cisco Networking Machines: Copier, Desktop Computer, Printers Certificates Certificate of Attendance-Java in Cebu (September 2006) Certificate of Appreciation-Employment Seminar (October 2009) Certification of Participation -Coastal Clean-up (Dumlog, Talisay City) Certification-Graduated Bachelor’s Degree Certificate of Employment-Convergys Phils. Inc. Certificate of Employment -Basilica del Sto. Nino (Personnel) Personal Data Nickname: Gen / Bebang Birth Place: Pandacan, Pinamungajan Cebu Age: 36 Gender: Female Civil Status: Single Birthdate: December 31, 1988 Citizenship:Filipino Religion:Roman Catholic Availability:Immediate Character Reference Mr. Enrique Alfeche Jr. Branch Manager Elite Machines Inc- Mr. Robertorico Ansit Team Leader Convergys- Hon. Glenn F. Baricuatro Municipal Mayor Pinamungajan, Cebu- Ms. Nikka Angela Bernal Trainer Convergys- Mr. Niño Ernie Supervisor Qualfon Philippines. Inc- Mrs. Mars Oliva Personnel Office Basilica Minore del Santo Niño-