Genevieve A. Tumolin

Amazon Virtual Assistant GENEVIEVE AMPARO TUMOLIN EXECUTIVE SUMMARY I am a hardworking Virtual Assistant with a goal to put my client's needs on top of my priority and aiming for trusting and professional relationships. I am passionate about all the things that I am doing and make sure to satisfy and exceed your needs. WORK BACKGROUND CORE SKILLS Amazon VA Amazon Seller Central, Walmart, eBay, 20four7VA Virtual Staffing Solution SquareSpace, Asana, Adobe Photoshop, Seller - Managing Amazon Seller account of my client Locker, eDesk, phone.com, Shipstation, Groupon - Customer service support replying to emails from customers using the eDesk tool - Customer service support answering calls from customers asking regarding the status of their order, cancellation, and refunds - Creating case ticket in Amazon for escalation concerns - Removing negative feedback from customers - Create cases for Inbound Shipment and Lost/Damage item using ACADEMIC BACKGROUND Davao del Norte State College Dates Attended: June 2007 - March 2011 Bachelor of Science in Information Technology seller locker eCommerce VA (Walmart) 20four7VA Virtual Staffing Solution - Managing Walmart Seller account of the client - Customer service support replying to emails from customers using the eDesk tool CONTACT DETAILS Purok 24 Pacinter Village San Vicente Panabo City, Davao del Norte, 8105-- - Customer service support answering call inquiries from customers asking regarding the status of their order, cancellation, and refunds eCommerce VA (SquareSpace) 20four7VA Virtual Staffing Solution - Manually upload products to Squarespace - Editing images into standard size without damaging the quality using genevieve-tumolin- rogenz23 Adobe Photoshop - Optimizing product descriptions and prices