Amazon Virtual Assistant
GENEVIEVE AMPARO TUMOLIN
EXECUTIVE SUMMARY
I am a hardworking Virtual Assistant with a goal to put my client's needs on top of my
priority and aiming for trusting and professional relationships. I am passionate about all
the things that I am doing and make sure to satisfy and exceed your needs.
WORK BACKGROUND
CORE SKILLS
Amazon VA
Amazon Seller Central, Walmart, eBay,
20four7VA Virtual Staffing Solution
SquareSpace, Asana, Adobe Photoshop, Seller
- Managing Amazon Seller account of my client
Locker, eDesk, phone.com, Shipstation, Groupon
- Customer service support replying to emails from customers using the
eDesk tool
- Customer service support answering calls from customers asking
regarding the status of their order, cancellation, and refunds
- Creating case ticket in Amazon for escalation concerns
- Removing negative feedback from customers
- Create cases for Inbound Shipment and Lost/Damage item using
ACADEMIC BACKGROUND
Davao del Norte State College
Dates Attended:
June 2007 - March 2011
Bachelor of Science in Information Technology
seller locker
eCommerce VA (Walmart)
20four7VA Virtual Staffing Solution
- Managing Walmart Seller account of the client
- Customer service support replying to emails from customers using the
eDesk tool
CONTACT DETAILS
Purok 24 Pacinter Village San Vicente
Panabo City, Davao del Norte, 8105--
- Customer service support answering call inquiries from customers
asking regarding the status of their order, cancellation, and refunds
eCommerce VA (SquareSpace)
20four7VA Virtual Staffing Solution
- Manually upload products to Squarespace
- Editing images into standard size without damaging the quality using
genevieve-tumolin-
rogenz23
Adobe Photoshop
- Optimizing product descriptions and prices