Genevie Armecin

GENEVIE RESURRECCION ARMECIN CONTACT (--Upper Panangatan, Bawo Sogod Cebu Philippines, 6007 EDUCATION National Certification University of San Jose-Recoletos Basak, Cebu City, Philippines NC Level 3 on Bookkeeping May 2014 Post-Graduate Credits Mother of Life Center Novaliches, Quezon City, Metro Manila, Philippines with units leading to MA in Religious Education 2003 - 2004 College University of San Jose-Recoletos Magallanes St, Cebu City, Philippines Bachelor of Science in Commerce Major in Management PROFILE SUMMARY II am a versatile professional with a proven track record in retail, hospitality, and financial sectors, adept at driving operational efficiency and fostering team growth. As a Senior Portfolio Reconciliations Analyst, I meticulously oversaw account reconciliation, ensuring accuracy and compliance while facilitating comprehensive training to uphold procedural excellence. I spearheaded new-hire orientation to our established processes and maintained cordial stakeholder relationships, further solidifying my reputation as a reliable and effective team player. My tenure as a Store Sales Supervisor honed my skills in visual merchandising, inventory management, and team leadership, resulting in optimized sales performance and streamlined operations. Transitioning to Restaurant Manager, I excelled in achieving sales targets, enhancing customer satisfaction, and implementing innovative marketing strategies, all while managing HR and admin functions such as payroll, scheduling, and recruitment. With a diverse skill set encompassing administrative functions, account reconciliation, customer service, and bookkeeping, I bring a comprehensive approach to operational excellence. Furthermore, my training in crisis management equips me to handle urgent concerns with composure and effectiveness, contributing to the overall success of the organization. I am committed to leveraging my expertise in driving operational excellence and maximizing customer satisfaction in a dynamic professional setting. My dedication to continuous improvement and collaborative leadership style makes me an invaluable asset to any team. TOOLS 1998 - 2002 SPECIAL SKILLS Retail Operations Management Team Supervision and Training Food Preparation and Restaurant Management Visual Merchandising and Marketing Purchasing and Vendor Management Client-facing Customer Service Inventory Management HR/Admin Functions: Managing 201 Files, Payroll, Scheduling, Crisis Management, Recruitment Account Reconciliation MS Word, MS Excel and Powerpoint General Data Entry Bookkeeping MS TEAMS MS SHAREPOINT BBH ACCOUNTING SYSTEM SS&C PORTIA POINT OF SALES EMPLOYMENT HISTORY Senior Portfolio Reconciliation Analyst Manulife Data Services Inc./Manulife Business Processing Services Cebu Mactan Newtown, Mactan, Lapu-lapu City, Cebu November 2021 – Up to Present Job Description / Duties and Responsibilities: Performs quality checking for both cash, position reconciliation and Net Asset Valuation Report done by analysts. Facilitates training to analysts including newly hired team members Prepares and updates procedures and training materials. Prepares Aggregated Cash Exceptions (ACE) and Aggregated Position Exceptions (APE) Reports Updates Timeliness and other monitoring reports Facilitates the efficient reconciliation of investment portfolios and provision of investigative support to related business units and Portfolio Managers. Ensures timely and accurate comparison of security position, cash balances and transaction and accrual data with that of external parties. Establishes and maintains cordial relationships with various stakeholders, including internal and external parties Responsible for accurate and timely completion of assigned reconciliation including ✓ ✓ ✓ ✓ ✓ ✓ Performing manual reconciliation for processes not included in automation. Preparation of Net Asset Valuation (NAV) Report Identify and investigate exceptions within established time parameters. Escalate and work closely with clients and custodian banks to ensure timely resolution of exceptions. Work within existing procedures and processes ensuring clear and concise documentation is created and maintained. Remain familiar with relevant securities industry development specifically those impacting the activities of assigned portfolios and /or internal clients and custodial services providers. ✓ Provide support to the team as required to participate in a regular program of industry-specific training and interdepartmental cross training to ensure continuity of service. Portfolio Reconciliation Analyst Manulife Data Services Inc./Manulife Business Processing Services Cebu Mactan Newtown, Mactan, Lapu-lapu City, Cebu October 1, 2016 – October 2021 Job Description / Duties and Responsibilities: Facilitated the efficient reconciliation of investment portfolios and provision of investigative support to related business units and portfolio managers. Ensured timely and accurate comparison of security position, cash balances and transaction and accrual data with that of external parties. Served as backup Quality Control Analyst and performed QC tasks Established and maintained cordial relationships with various stakeholders, including internal and external parties Responsible for accurate and timely completion of assigned reconciliation including: ✓ ✓ ✓ ✓ ✓ ✓ Performing manual reconciliation for processes not included in automation. Preparation of Net Asset Valuation (NAV) Report Identify and investigate exceptions within established time parameters. Escalate and work closely with clients and custodian banks to ensure timely resolution of exceptions. Work within existing procedures and processes ensuring clear and concise documentation is created and maintained. Remain familiar with relevant securities industry development specifically those impacting the activities of assigned portfolios and /or internal clients and custodial services providers. ✓ Provide support to the team as required to participate in a regular program of industry-specific training and interdepartmental cross training to ensure continuity of service. ✓ Assists training of newly hired team members. Business Process Associate Manulife Data Services Inc./Manulife Business Processing Services Cebu Mactan Newtown, Mactan, Lapu-lapu City, Cebu June 2015 – September 2016 Job Description / Duties and Responsibilities: Processed returned mails of policyholders by doing research on the policyholders' new address as a result of address change requests Processed address change requests by clients Sent test mails to new client address as determined by internal research to verify actual location Referred cases of deceased clients to designated departments Provided support in a regular program of cross training for personal development Store Sales Manager Golden ABC Inc. AS Fortuna St. Mandaue City, Cebu Philippines July 2011 – October 2012 Job Description / Duties and Responsibilities: Ensured that visual merchandising is properly implemented according to its brand. Maintained good merchandise inventory by monitoring which items are saleable and managed the ordering of saleable items. Disseminated and implemented the company's thrust and directions Assisted in the proper training of new employees, facilitated their awareness of company standards and procedures. Assisted in manpower readiness at all times by doing timely recruitment, regularization, promotion, and implementation of HR guidelines and procedures Assisted in evaluating the performance of the staff as scheduled. Restaurant Manager Savory Fastfood Incorporated 84 Sto. Domingo Ave, Sto Domingo, Quezon City, 1114 Metro Manila January 2010 – July 2011 Job Description / Duties and Responsibilities: Operations: Ensured the achievement of sales, profit and Quality, Service, and Customer Satisfaction (QSC) targets Oversaw Key Result Areas (KRA) of the management team and ensured proper, effective, and efficient executions Oversaw the store presentation and upkeep of the facility and its equipment Conducted crisis management initiatives, handled customer complaints and other urgent concerns Maintained strong community relations, processed the store’s compliance of permits and licenses Disseminated and implemented the company’s thrust and directions Implemented local store marketing project: suggesting selling of high GP products, identifying sales drivers (transaction count, average check, items per transaction count, sales per item), identifying areas for leafleting, installing banners and streamers in strategic locations Human Resources: Conducted the recruitment process of team members for Cebu branches through interviews, exams, and hands-on performance appraisal Updated the manpower plantilla, plotted the weekly manpower schedule Implemented the training and development of personnel Monitored and implemented programs for people development and succession planning Conducted performance review of personnel, recommended promotion and disciplinary action Organized and updated employee 201 files Ensured manpower availability based on headcount requirements Managed labor cost and payroll, summarized total working hours Information management: cascading new store operating systems Empowered the team members through motivational programs and rewards Purchasing (Special Assignment): Managed stock forecasting, ordering and inventory control for Cebu branches Implemented standards in food safety and quality and the Standard Portion Control Guide Organized the kitchen and stockroom Managed variance and wastage, recommended improvements to achieve efficiency Canvassed for potential suppliers of dry goods and other store supplies, negotiated and facilitated the transactions with vendors Shift Manager Jollibee Foods Corporation (Freemont Foods Corporation) Insular Building, Cebu Business Park, Cebu City September 2005– March 2007 Reason for Leaving: Resigned Job Description / Duties and Responsibilities: Conducted customer satisfaction surveys on store customers Assisted in conceptualizing and implementing effective and timely local store marketing programs with the objective of improving market awareness and sales Communicated goals, performance measures. and other quality data to the service crew through station meetings, one-on-one sessions. and other means Implemented operational systems and procedures such as cash and security control, kitchen management, inventory management, crisis management and customer service Handled customer complaints and coordinated any occurrence of crisis with the Crisis Management Committee Upheld highest standards for food preparation, service, sanitation and overall store profitability Ensured the accuracy of month-end inventories, standard implementation of marketing activities and programs, and proper handling and maintenance of all store equipment Assisted in the proper training of all new employees and facilitated their awareness and compliance to company standards, policies and procedures Assisted in ensuring manpower readiness at all times by doing timely recruitment, regularization, promotion and implementation of HR guidelines and procedures Coached, motivated and directed the store's management team and staff to consistently have more productive individual and group performance Assisted in evaluating the performance of the staff as scheduled TRAINING / SEMINARS ATTENDED Training Center: Manulife Business Processing Services (LinkedIn/Pursuit) Active Listening Leadership Perspective Fred Kofman's Insights on Accountability Silence Your Inner Critic Creativity Workshop Practicing Mindfulness in the Workplace Techniques to Enhance Self-awareness Training for Global Fraud Awareness Training Center: Manulife Business Processing Services Strategic Initiatives and Learning Team Excel Spreadsheet Presentation Skills Business English Speaking Skills Law and Marriage Analytical Reasoning Skills Success Profile Workshop The 7 Habits of Highly Effective People Training Center: Freemont Foods Corporation (Jollibee) Interpersonal Skills Fire Safety Prevention Workshop REFERENCES: Jacquelee Galapin Former Director, MAM Investment Cebu Now Assistant to the Vice-President, Deustche Bank Makati, Philippines Phone number:- Kaye Ann Lumibao Former Subject Matter Expert, MAM Investment Cebu Manulife Business Processing Services Phone number:- Shamel Villamor Former Investment Operations Specialist, MAM Investment Cebu Manulife Business Processing Services Phone number:-