Geneva Bonio Ugay

Customer Service, Support & Admin Professional with over 4 years of experience across banking, healthcare, education, and financial services. I specialize in providing exceptional client support, troubleshooting, administrative assistance, and ensuring seamless customer experiences.

Currently serving as a Student Services Support Officer (Freelancer) for Swinburne Open Education (AU RTO) at Microsourcing Philippines, I assist students through platform-based support via calls and emails. I also collaborate with internal teams to enhance FAQs, content and overall student satisfaction.

In my previous roles with industry like ANZ Bank, TATA Consultancy Services, Foundever and Fifth Third Bank, I’ve handled high-volume inquiries, resolved complex issues and identified opportunities for cross-selling services. My work focused on providing personalized support and ensuring top-notch service at every touchpoint.

With a strong background in client relations, problem-solving and process improvement, I’m passionate about delivering excellent service and creating positive experiences for every customer and clients.