Genette Salomon

Genette Jayme 716 Tres de Abril Labangon, Cebu City - -Skype ID: - Objective: To occupy a position that would harness my capabilities. Professional growth and development in the said field. I. Knowledge and Skills Customer Service / Technical Support oriented skills Understands new concepts easily Reliable Motivated in Technical Support skill in trouble shooting, analyzing and resolving complex technical problems, utilizing advance resolution procedure Ability to multitask and prioritize effectively Good in Technical and Communication Skills Good interpersonal skills Proficient in Microsoft application (Word, Excel and Power Point) Computer and Internet Savvy Will work with less supervision Can manage work under pressure Can encode 42 – 45 wpm Knowledgeable in Skip tracing, Lead Generation and has skills in Cold Calling II. Experience Advance Technical Support Representative (Special Agent) 1&1 Internet Philippines Inc. 15th and 16th flr I3 bldg. Asiatown, It Park Lahug, Cebu City April 2014 – Present Main Contact with 2nd level Support and for updates Escalates and report issues Assist team and act as Officer-in-Charge when Supervisor is not around Monitor hourly queues Ad Hoc Tasks for Freemail mail.com Technical Support Representative 1&1 Internet Philippines Inc. 15th and 16th flr I3 bldg. Asiatown, It Park Lahug, Cebu City October 2012 – March- Answers and receive calls from mail.com customers who need technical support about its product and services Check, verifies and upsell product and services Support new features and product releases Recommend solutions to issues and concerns Transaction Processor (Data Entry) Affiliated Computer Services Inc. 6th flr. Skyrise 2 bldg. Asiatown It Park Lahug, Cebu City June 2010 - July 2012 Data Entry of Client Account data Updating the internal database Verifies and reviews data PCOS Technician Ventures Link International Inc. 3f Astron Bldg. 102 E Rodriguez Jr. Ave. Pasig, Metro Manila May 1 -15, 2010 Assisted in the operation and troubleshooting of the Precint Count Optical Scanner (PCOS Machine) used in the first automated national and local election in the Philippines apart from reporting operations and status of the election procedures to the National Support Center during the election Assisted the board of Election Inspectors in operating and troubleshooting the PCOS machine used in canvassing and counting of votes III. Education Tertiary Bachelor of Science in Computer Science Asian College of Technology Leon Kilat St., Cebu City March 2010 Vocational Computer Technician Department of Manpower Development and Placement June – September 2010 Web Designing Java One June – July 2012 Secondary Don Sergio Osmena Sr. Memorial National High School L.P Balaga Drive Labangon, Cebu City April 2004 Elementary Immaculate Concenption College Balayan, Batangas March 1998 IV. Certificates Computer Technician Department of Manpower Development and Placement July – October 2010 Web Designing Java One June – July 2012 Communication, Radio System, Switching & Networking Commission on Information Communication Technology September 17, 2010 Cebu City Hall Networks Infrastracture & Geographic Information System Management Information & Computer Services September 17,2012