Génesis Vargas Valdez
Digital Product Manager-
Lima, Perú
-
https://www.linkedin.com/in/
genesisvargas/
Results-oriented product manager with 3+ years of experience focused on performing actions that drive
a big impact on multinational companies and startups. Skilled at collaborative work with other
departments for effective management. Proven leadership with experience in customer support
management focused on user success.
Core Competencies: Knowledge of Agile and Scrum methodologies. Data-driven and self-managed.
Team Management. Growth. User-centered. MVP mentality. A/B Testing. QA Testing. Launching features.
Experience
Feb. 2019- Mar.2020
Product Manager @ ContactSmarter
• Leaded Customer Support team decreasing first response time from 45
min to 4 min.
• Increased user retention in the first month from 17% to 36%.
• Managed product development cycle (Roadmap/Backlog), partnering
with developer and design team to achieve product goals.
• Executed user-testing and ensured new feature adoptions through
articles, webinars, and onboarding.
• Prioritized histories on the backlog based on business metrics, business
needs, and user feedback.
Feb. 2017- Feb.2019
Goal Alignment Pillar Lead @ Nestlé Dominicana
• Implemented the continuous improvement methodologies through training,
coaching, and assessment to the HHRR team improving from Base to
Emerging.
• Developed and monitored the key metrics to drive results in the objective
of HHRR.
Mar. 2015- Feb.2017
Safety, Health & Environmental Analyst @ Nestlé Dominicana
• Planned and executed the activities in Safety & Health projects completing
92% of activities achieving a reduction on the Lost time injuries rate from 7.2
to 2.4.
• Ensured compliance around the local law about Safety and Health at work.
Education
Feb. 2020- Current
UX/UI Designer Certification
IDAT
Nov. 2018- Apr.2019
Software for Women (HTML, CSS & JavaScript)
Las America Technologic Institute
Aug. 2012- May.2016
Industrial Engineering B.A.
Santo Domingo Technologic Institute
Others
Train The Trainer . Everyday Coaching . Product Management
Skills
Volunteering
Technical: Figma. Invision . Zeplin. Jira . Trello .
Data Analysis . A/B Testing . Prototyping
Latin American Congress of Industrial Engineering
Marketing & Sponsorship Director - 2018
English – Advanced
Spanish - Native
Symposium of Industrial Engineering
Logistics Director - 2015
