Genesis Desamito

Gen Desamito VIRTUAL ASSISTANT EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. CONTACT ME AT:-- GEN DESAMITO Address: 84 Capt. Ciano St. IbayoTipas Taguig City. 1630 Philippines SCHOOLS ATTENDED MFI TECHNOLOGICAL INSTITUTE Instrumentation Technology|- Experience in calibrating instruments like transmitters, flow meters, pressure sensors, and temperature controllers. Knowledge of automation protocols like HART, Modbus, Profibus, and Ethernet/IP. WORK EXPERIENCED RESEARCH SPECIALIST Sourcefit | MAR 2017 - JAN 2022 Perform research to verify the accuracy and integrity of collected data. Create and execute operational strategies and procedures to enhance the efficiency and effectiveness of the research team. Conducted data cleaning, validation, and quality checks to ensure the integrity of the datasets. Identifying qualified contact details of each ideal contacts for every ideal webpage Performed data cleaning tasks, including deduplication, normalization, and correction of erroneous data entries. WORK EXPERIENCED TECHNICAL CUSTOMER SUPPORT/EMAIL SUPPORT Foundever (Sony ANZ) | APR 2022 - APR 2023 Diagnosed and resolved customer issues by identifying root causes, utilizing technical knowledge, and following established procedures. Managed support tickets efficiently using customer support software (Salesforce), ensuring timely and accurate issue resolution. Escalated complex technical issues to higher-level support teams or developers when necessary, while maintaining customer communication and expectations. Ensured follow-up on open cases to provide updates, gather additional information, and confirm issue resolution with customers. WORK EXPERIENCED LEAD GENERATION RESEARCHER Cedar Brands | APR 2023 - DEC 2023 Conducted in-depth research to identify potential target markets and industries Identified and compiled lists of potential leads by researching companies, industry sectors, and specific contacts using tools like LinkedIn, Apollo.io, and other databases. Extracted and compiled relevant data from various sources to create lead lists, ensuring that contact information is accurate and up-to-date. Ensured the quality and accuracy of lead data by performing regular audits, verifying contact information, and cross-referencing data from multiple sources.lead data by performing regular audits. WORK EXPERIENCED LEAD GENERATION SPECIALIST iFive Global | March 2024 - August 2024 Used online tools and databases like LinkedIn, ZoomInfo, Apollo.io, Seamless.ai or Google to find and gather contact information for potential leads. Compiling collected leads to Zoho CRM Determined whether a company was a good fit for the product or service by analyzing its needs, pain points, and current solutions. Contacted qualified leads to schedule appointments or meetings with the sales team, ensuring both parties were aligned on availability. Organized and maintained a clean database of potential leads, regularly updating contact information and company details. Email management VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency.