Genesis A. Llada

 GENESIS A. LLADA Address: Blk 1 Lot 12, Mercado Compd. Tagapo, Santa Rosa City of Laguna Mobile No.: - E-mail Add:- CAREER OBJECTIVE: To obtain a challenging position that will allow me to use my information technology skills, while assisting your company's success and future growth and a position that will enable me to use my organizational skills, educational background and ability to work well with people. WORK EXPERIENCES: United Laboratories Inc. – Total Order Management Group United Laboratories Pharma Campus Brgy. Mamplasan Biñan, Laguna TOMG Support – under Temps and Staffers Inc. April 01, 2016 – present TOMG Support – under Great Human Skills Synergy, Inc. Jan. 16, 2015 – Mar 31, 2016 TOMG Support – under Philman Power Center Inc. July 03, 2013 – Jan. 15, 2015 TOMG Support – under PSI Cooperative April 01, 2013 – June 30, 2013 TOMG Support – under Temps and Staffers Inc. Dec. 01, 2011 – March 31, 2013 Responsibilities: Handling Mercury Drug Corporation With back ground in handling Key Accounts (Drugstore), General Trade (Distributors) and Modern Trade Accounts (Supermarkets) Manage customer inquiries within established policies, procedures, standards, and workflows. Act as central contact person for customers via multiple contact center channels (phone, fax, mail) Function as a liaison between internal group and external customers, centralizing all contact and information flow. Perform order processing within SAP system and monitoring. Escalate and track high priority order status Monitoring and update status in creation of orders up to delivery to customer/ account Perform administrative duties as-needed , including sorting and distribution of mail and hardcopy documentation in a timely manner Provide reports like sales, order performance and send it to customer/ account Manage customer inquiries and complaints regarding products and services FIRST PIONEER DISTRIBUTION INC. United Laboratories Pharma Campus Brgy. Mamplasan Biñan, Laguna IM/ Inbound Admin Dec. 29, 2010 – Nov. 29, 2011 Responsibilities: Encoding Finished Good products (Local & Imported) in SAP system Filing/Safekeeping office documents Printing case barcode stickers of Imported Products Prepares Receiving Daily Monitoring and Pending updates Oversee filing of delivery documents SKILLS AND COMPETENCIES Knowledgeable in SAP Utilized MS Office extensively in the preparation of reports and presentations Knowledgeable in Microsoft Visual Basic 6.0 & .net 2010 Knowledgeable in phpmyAdmin Local Host Knowledgeable in HTML & CSS Freelancer for creation of invitations, logo, websites and others Advanced user of Photoshop EDUCATIONAL ATTAINMENT: TertiaryBachelor of Science in Information Technology STI College Santa Rosa Balibago Complex, Santa Rosa City, Laguna Currently studying (4th year student) – candidate for graduation on Mar 2017 Diploma in Information Technology STI College Santa Rosa Balibago Complex, Santa Rosa City, Laguna SY: 2008 - 2010 SecondaryJacobo Z. Gonzales Memorial National High School San Antonio, Biñan, Laguna SY: 2004 - 2008 PrimaryPlatero Elementary School Platero Biñan, Laguna SY: 1998 – 2004 ACHIEVEMENTS: Graduated with Honors STI College Santa Rosa Academic Year 2009 – 2010 Consecutive Academic Excellence Achiever (Dean’s Lister) Academic Year 2008 - 2010 Programming NC IV COC-1 (Object Oriented Programming) Interface Computer College, Manila April 14, 2010 CHARACTER REFERENCES: Karen Baltazar Sales Representative – Regional Supermarkets United Laboratories, Inc.-- Edith Baysa Order Management Specialist – Key Accounts United Laboratories, Inc.--