Genelyn Salazar

Genelyn Salazar-Skype ID: live:.cid.7ecddce5cfc6fcdf Davao City, Philippines ________________________________________ OBJECTIVES To be part of the business’ growth and help other colleagues in maintaining the company’s standards. To be effective in any role given by my employer. To continue to learn new skills which will level up my worth in my chosen industry. _________________________________________ EDUCATION University of Mindanao, BSED major in English, 2006 – 2009 _________________________________________ WORK EXPERIENCE Flatworld Solutions,- Telemarketer, Black Pearl Claims ltd. B2C, called clients to help process hidden insurance charges. Closed deals in processing refunds and was successful in getting the client’s money back. Improved business revenue for every refund processed from the bank. Appointment setter, Solar Power Home Interviewed homeowners about electricity provider and scheduled a meeting with the company’s sales representative. Increased sales by closing deals for switching to alternate renewable energy source. Best Philippines Outsourcing,- Cold calling, Restaurant.com Increased website traffic by adding multiple restaurants from the US. Improved restaurant daily revenues by including them on the restaurant website and attached coupons for customers to purchase. Gathered business information, menu, linked existing website, provided promotions to increase foot traffic. Data entry, Real Estate lead mining Created list of properties being sold on every states in the US. Helped realtors on closing sales by filtering updated list of for sale properties on the website. Marketing survey, UK Home appliances B2C, qualified clients for free household assessment and introduce products for their property. Increased business revenue from household companies by qualifying many homeowners for their products. Awesome OS,- Customer Service Representative, Techstyle Processed orders for customers and suggested other products to increase sales on every order. Assisted clients on how to properly maintain their accounts by avoiding unnecessary charges to keep them for a long time. Offered resolution for customers who are dissatisfied and was able to retain them from leaving the company. Email support, Techstyle Dealt with customer's inquiry about specific products, promotions, order status, order replacement. Made sure that customer receive their order on time and no unnecessary shipping delays. ESL Tutor, 2019 – Present Teaches English language to students from different countries. Increased enrollment of students by opening more classes especially during peak hours. Increased company rating by providing great learning experience. _________________________________________ SKILLS Comfortable in learning and using digital tools such as Google apps, Microsoft Office, etc. Self-motivating and can work independently. Good speaking and written English skills. Able to provide own work equipment, with fast internet connection and a back-up internet if needed. Can work in a fast pace environment with quality output. Open to learn new skills needed for the job.