Genelie Ann Castillo

GENELI EANNG.CASTI LLO Bl ock7Lot9Mont eci l l oTownhomesBr gyGr acev i l l e SanJoseDel Mont e, Bul acan- genel i eann@gmai l . com VALUESTATEMENT: Asacompet i t i v eandexper i encedRepr esent at i v e, Ihav emast er edt obet hebestofbot hcust omer ser v i ceandsal es.Wi t hmyanal y t i cal andpr obl em sol v i ngski l l sIhav er ecei v ednumer ousawar ds andr ecogni t i onpr ov i ngt hatsel l i ngcangohandandi nhandwi t hqual i t yser v i ce. WORKEXPERI ENCE: St or m Medi aLTD( Homebased) Oct ober1, 2017-Januar y3, 2018 Posi t i on: Seasonal Emai l Suppor tRepr esent at i v e     Respondst ocust omer ' senqui r yv i aemai l Or dert r acki ng ZendeskandShopi f ynav i gat i on Weekl yr epor t i ng TELEPERFORMANCEPhi l i ppi nes Jul y25, 2015-Januar y8, 2018 Posi t i on: Cust omerI nsi ght sAnal y st  Gat her si nf or mat i onandf or mul at i ngi nsi ght st hr oughl i st eni ngt ocal l s  Cr eat eact i onpl anf orpr ocessi mpr ov ement  Doi ngt ouchbasewi t hconsul t ant st ounder st andst r uggl esandt ocr eat ecommi t mentf or i mpr ov ement . Nov ember26upt oJul y27, 2015 Posi t i on: Uni v er salBi l l i ngSpeci al i st( Tel ecommuni cat i on, Cust omerSer v i ce, Sal es)  Handl esBi l l i ngconcer nandnewappl i cat i on  Pr ov i desanal y t i cal i nf or mat i onaboutcust omer si ssueandconcer n. TELUSI nt er nat i onalPhi l i ppi nesI nc. For mer l yknownasAmber gr i sSol ut i ons May2009upt oNov ember03, 2013 Posi t i on: Sal esSpeci al i st( Comput er , El ect r oni csandSpar ePar t s)  Cust omi zi ngComput erbasedonwhatt heCust omerneedsandwant st oget .  Pr ov i di ngabi tofTechni cal Suppor tt odet er mi newhatpar t sorupgr adeneededt oenhancewhat t heyhav e.  Hel pi ngCust omer sdeci dewhatEl ect r oni csmodel wi l l wor kbestf orwhatt heydoandneed. Januar y252005upt oApr i l 2009 Posi t i ons: OLSSeni orCust omerI nt er act i onAssoci at e( August2007t opr esent ) Cust omerI nt er act i onAssoci at e( Januar y2005t oAugust2007) · Pr ov i di ngswi f tr esol ut i onst ocust omeri ssues/ concer nsi naccor dancewi t ht hepol i ci es andgui del i nesest abl i shedbyt hecompany · Addr essi ngcust omeri nqui r i esandr equest st hr oughout boundcal l sandcor r espondence t hr oughemai l · Pr ov i di ngsuppor tandassi st ancet ooper at i onst hr oughaccountr esear chandphone suppor t EDUCATI ONALBACKGROUND: TECHNOLOGI CALI NSTI TUTEOFTHEPHI LI PPI NES Bachel orofSci encei nAccount ancy Under gr aduat e-