Geneive Joan Padua Ledesma

Geneive Joan P. Ledesma Address: EAST RAYA GARDENS, # 402 Banyan Bldg., 4th floor Mercedes Ave. San Miguel Brgy., Pasig City, Philippines Contact:- Email:-______________________________________________________________ PROFILE A highly enthusiastic individual customer focused approach and exceptional communication skills seeking a Call Center Agent position utilizing ability to manage both inbound and outbound calls effectively. HIGHLIGHTS OF QUALIFICATIONS -Handled outbound/inbound seller/buyer leads, FSBO/ expired listings and circle prospecting leads with the target of generating solid leads as well as set appointments for my realtor ** I hold the record at off2assist for bringing in the most leads in one shift. (14 leads in 8hr shift) -Compiled more than 3 years of dedicated call center service experience. -Semi- Back Office/ Email Processing. -Demonstrated ability to serve as a solid link between customers and businesses. -Hands on experience in performing technical and non-technical service. In depth knowledge of meeting client’s expectations and goals. Bilingual – English and Tagalog. SPECIAL SKILLS • Phone etiquette- Consumer and Business • Customer orientation • Result-oriented • Computer and the Internet PROFESSIONAL EXPERIENCE United Buyers Group LLc- Nationwide USA US address: 34838 Yucaipa Blvd., Yucaipa, CA 92399 Philippine local: EAST RAYA GARDENS, # 402 Banyan Bldg., 4th floor Mercedes Ave. San Miguel Brgy., Pasig City, Philippines Phone: - Wholesale Real Estate Deal Closer/ Trainer Generate Leads from FSBO, Expired Listings, Probate, Pre Foreclosed of Property sellers Send Offers, negotiate purchase prices for property, create/send contracts and agreements to get Property under contract Look for Buyers/ Investors to purchase the wholesale property. Market and Advertise all properties under contract Coordinate between real estate agents, homeowners and investors. File/ Gather/Forward all Legal contracts & agreements to open escrow on property up to the closing of the property sale. I also train Virtual Assistants how to handle situations during a cold-call, a follow-up call and etc I look for innovative ways to create a cashflow profit for the company.. Also handle Rent to Owns, Lease Options and Lease to Purchase Agreements. Keller Williams Real Estate- Jordan Prias (Central Florida, USA) US address: 2314 East meadows Ct. Lakeland, US-FL33812 Philippine local: EAST RAYA GARDENS, # 402 Banyan Bldg., 4th floor Mercedes Ave. San Miguel Brgy., Pasig City, Philippines Phone: - Real Estate Showing Coordinator I a Off2Assist/Keller Williams Black Diamond Real Estate Team (Canada)/Phone Animals (USA) Address: East Ortigas Mansions Roma Bldg. unit 410 Ortigas Ave Extension, Santa Lucia, Pasig City, Manila 1608 Phone:- Virtual Assistant- Real Estate Assistant/ Lead Generation & Appt. Setter Set up, Confirm and/or reschedule the appointments with the seller of the house-handle the back and forth emailing for finding the best time for an appointment with the homeowners Complete the new listing checklist-review the materials you collected and see if you’ll need something more for the listings of this new property. Enter data in MLS database -uploading the data you collected in the MLS database. Provide listing data via email-filter out the potential buyers from the curiosity seekers by handling email requests for more data, like the ones coming from the international relocation or referral networks. Send follow up emails-email the buyer’s agent for follow up after a showing Handled seller/buyer leads, FSBO/ expired listings and circle prospecting leads. Hinduja Global Support Address: 1800 Eastwood Avenue Building, Eastwood City Cyber park, Bagumbayan, Quezon City, 1110 Telephone: - loc 5914 Required to establish an engaging relationship with client in order to in influence a customer loyalty, as well as provide excellent customer service Customer Care Agent- American Express Customer Care Agent servicing financial inbound account for American Express card holders. Handled Card Holders Inquiries concerning anything from Balance Request to Charge Disputes, etc. Convergys Inc. Philippines Address: MDC-100 C-5 Avenue, Eastwood, Libis Telephone: - Customer Support Engr.-Microsoft 365 Commerce Customer Support Engineer for Microsoft 365 Business Accounts in Billing Department Handled inbound and outbound communication with Business CEOs. At times, conference calls between client and various specialized departments to resolve client issues. Assisted clients with billing concerns, subscriptions, and basic troubleshooting Email processing of Online Service Request submissions- email client to inquire how to assist them, resolved client issues by email, or by outbound calls to their business lines. Client services- complete case ownership, once a service request has been owned, complete ownership of case must be retained till client concern has been resolved -Teletech Inc. Address: 2/F Robinson Place, Ortigas Extension, Cainta, Rizal Telephone: - Customer Service Representative- Dish Acct. handle customer calls relating to satellite television, programming and entertainment services, products and satellite systems/accessories, and assist with customer service inquiries regarding technical, billing and general information requests as well as promote DISH products, hardware, accessories and service -Ww Outsourcing International Services Inc. Address: NCI BLDG. ANNEX PINE ROAD BCEZ LOAKAN RD. BAGUIO CITY Telephone: +63 - Call Center Agent Took inbound calls from doctor’s office patients and transcribed messages Provided callers with information, updates, and assurance concerning inquires Took inbound order taking for major retail companies (i.e. FRITOLAY Inc. Co.) Completed orders and forwarded order to company Made outbound survey calls and transcribed resulted Maintained call logs EDUCATION University of Baguio Baguio City, Philippines Undergraduate Majors: Nursing ________________________________________________________ References Available Upon Request