Gene Simon Conservado

I have over three years of professional experience in the BPO industry, where I specialized in customer service and sales, particularly in the B2B space. Throughout this time, I have developed strong communication, problem-solving, and client relationship management skills, which allowed me to consistently deliver excellent customer experiences while meeting sales and performance targets. My background in BPO has exposed me to working with international clients and adapting to different communication styles, which has strengthened my ability to engage effectively with diverse audiences.

Alongside my BPO experience, I have been working part-time as an appointment setter, handling leads from the US, Australia, New Zealand, and the UK. In this role, I focus on lead qualification, cold calling, and booking appointments for sales teams. I also utilize CRM tools to track leads, maintain records, and ensure smooth follow-ups. This experience has helped me develop resilience, persistence, and confidence in engaging prospects, as well as the ability to handle objections and build rapport in a short time.

What I enjoy most about my work is the opportunity to connect with people, understand their needs, and align them with solutions that create value. I take pride in being able to communicate clearly and professionally while still maintaining a personable approach. I am motivated by results and committed to delivering quality service, whether it’s resolving customer concerns, driving sales, or generating qualified appointments.

I also value continuous growth and adaptability. Working with clients from different industries and regions has taught me to adjust quickly to new processes and systems. I am comfortable with both collaborative team environments and independent tasks, always ensuring that I meet deadlines and exceed expectations.

Overall, I see myself as a dedicated and versatile professional who is eager to bring value to every opportunity. With my combined experience in customer service, B2B sales, and appointment setting, I am confident in my ability to contribute to business growth, foster strong client relationships, and support the goals of any team I work with.