Gene Rose Eslava

GENE ROSE P. ESLAVA- PROFESSIONAL SUMMARY With years of industry experience, I have expertly managed phone calls, chats, and emails, refining my communication, problem-solving, and decision-making skills. Growing up, I helped run my parents' small business, gaining hands-on experience in sales, customer service, inventory management, and daily operations. This foundation shaped my strong work ethic and adaptability. Throughout my journey, I’ve excelled as a Customer Service & Technical Support Representative, Social Media Manager (including content creation), and Virtual Executive Assistant, ensuring efficient support and seamless operations. JOB DESCRIPTION / WORK EXPERIENCE: Product and Marketing Specialists: Responsible for promoting and demonstrating product features, conducting field, telemarketing and online campaigns, and assisting clients with loan applications and financial transactions. Managed inventory, tracked sales performance, processed purchase orders, and built strong customer relationships. Utilizing excellent communication, problem solving, and sales skills, I contributed to business growth by ensuring customer satisfaction and efficient operations. Customer and Cashier Support: Responsible for processing sales transactions accurately, processed various payment methods, and maintained accurate financial records while delivering excellent customer service. With strong attention to detail, multitasking abilities, and problem-solving skills, I assisted customers with inquiries, returns, and pricing concerns, ensuring a smooth and positive shopping experience. My role required excellent communication, accuracy, and the ability to work efficiently under pressure in a fast-paced retail environment. Virtual Executive Assistant: I provide remote assistance to clients, managing administrative, technical, and creative duties. My expertise spans email management, appointment scheduling, and social media oversight, showcasing strong communication, organization, and time management abilities. Utilizing diverse collaboration tools, I ensure efficient teamwork and consistently deliver high-quality remote support. Social Media Management: I strategically developed and executed comprehensive social media campaigns across various platforms to enhance brand visibility and engagement. My responsibilities included creating content, managing social media calendars, and monitoring analytics to measure the effectiveness of Campaigns. I engaged with followers, responded to inquiries, and fostered a sense of community around the brand. Additionally, I significantly boosted the company's online presence and audience growth. Creatives (i.e Photo/Video Editing, Graphic Design, and Digital Marketing): Proficiency in photo and video editing encompasses fundamental techniques to enhance and polish visual content. These disciplines focus on enhancing the quality and presentation of visual media, typically utilizing user-friendly software tools. WORK HISTORY Addessa Corporation Maravilla- Calvo Street, Mangatarem, Pangasinan, Philippines December 2019 - January 2022 Tarlac A+ Lending Co., Inc. Pogomboa, Aguilar, Pangasinan, Philippines February 2022 - December 2022 Magic Appliance Center 2/F Songcuan Bldg. Pagdaraoan, San Fernando City, La Union, Philippines March 2023- June 2024 DELA- ALI Virtual Executive Assistant (Seasonal Account Part-Time) 1st Floor Purok 4 109 Bldg., Talogtog, Mangatarem, Pangasinan, Philippines January 2025 - April 2025 SKILLS ●​ Email Management ●​ Google Workspace ●​ Product Management ●​ Creative Photo and Video Editing ●​ Social Media Management ●​ Admin Task Support ●​ Client Escalation Coordinator ●​ Phone, Chat and Email Support EDUCATION TARLAC AGRICULTURAL UNIVERSITY Malacampa Camiling, Tarlac Bachelor of Science in Business Administration College Graduate 2019 ●​ ●​ ●​ ●​ ●​ Microsoft Office Software Literate Good Communication Skills Accuracy and Attention to detail Computer Literate Proven ability to handle confidential information ●​ Sales and Loan Payment Collection Invoice MANGATAREM NATIONAL HIGH SCHOOL Pogonlomboy, Mangatarem, Pangasinan High School Graduate 2015 I hereby certify that all the above information is true and correct. GENE ROSE ESLAVA Applicant