Gene Arcamo Jr

EDUCATION Bachelor of Science in Information and Computer Science (1990 - 1996) Cebu Institute of Technology- University SKILL GENE A. ARCAMO, JR. Social Media/IT Solutions Freelancer PROFILE A challenging and rewarding person in an information technology industry where my acquired experiences/skills will provide IT services to promote concepts and meet your goals and visions. CONTACT Social Media Marketing Graphic Design Image Manipulation/Illustration Teaching Computer Courses Wide range knowledge of computer systems software, applications, hardware, networking, and communications Networking (Cisco) IP Telephony (Cisco) Rightfax CERNER (Medical System Software) Microsoft Office (All Versions) Ability to diagnose and rectify a wide range of computer hardware and software problems & also providing technical assistance & comprehensive problem resolution to end users. Detail-oriented, multi-tasking with strong communicaiton skills LANGUAGE --Poblacion Norte, Maria, Siquijor, Philippines 90% 50% English Arabic 95% 100% Tagalog Bisaya WORK EXPERIENCE Al Gharbia Hospitals - SEHA Desktop Support Representative (2011 - 2017) Madinat Zayed, Abu Dhabi, UAE Handling major role in implementing AGH IT projects across AGH (Patient Time Management System, Rightfax, IP Telephony, and call center project). Preparing RFP and process the purchase for any IT requirements. Maintaining AGH telecommunication system. Assigning End User requests (Talabi tickets/SLA) to designated desktop support and ensuring to meet SLA targets. ·Making report to the immediate supervisor for all major problems regarding IT Hardware, System and Application software, Network, Telephone system, video conferencing. Designed, implement and maintain Patient Time Management System (PTMS) Coordinating user supports team for the best solutions of all IT issues. Al Mirfa Hospital (AGH - SEHA) Desktop Support Representative (2007 - 2011) Al Mirfa, Abu Dhabi, UAE Installing/Assembling and Maintained all computers, network and all other IT Equipment’s of the hospital (Hardware, Windows OS, Application Software, Cerner, Citrix and Other System Software) Logged all problems solved of all IT Hardware and Software in the hospital thru Helpdesk. ·Developed and Maintained CME Manager Application as requested by AGH Nursing Director (using Visual Basic /MS SQL Server) Conduct trainings on how to use the system & application software to all staff. AL KARRANI GROUP ESTABLISHMENT IT Administrator (2005 - 2007)) Musaffah, Abu Dhabi, UAE Set up and Maintained the Local Area Network (MS 2003 Host server/Workstations and cabling), internet connection, company website, and Databases of the company. Assembling & Maintenance of all computers & other IT facilities of the company. Maintained all telecommunications equipment and lines. Installed and Maintained 12 Security surveillance cameras in all offices. Developed and implement procedures and forms relevant to Marketing, Stores, Human Resources, IT and Purchasing Departments to facilitate Requirements on acquiring ISO 9001:2000 accreditation. ·Acted as an Internal Auditor (ISO 9001:2000 Management System). Siquijor State College Assistant Professor II (1996 - 2004) Larena, Siquijor Philippines ·Teaching (Computer Programming I & II, System Analysis and Design, Computer Troubleshooting, Data Communication, Network Administration) Network and Hardware Engineer – Designated ·Property Inspector both (hardware and software) Designated TRAINING Tittle: Implementing Cisco Unified Communications Manager Inclusive Date : December 27 – 31, 2014 (40 prof. development hours) Venue: AGH – Administration Training Center Conducted by: New Horizons Tittle: PMP–Project Management Professional (Course) Inclusive Date : June 23–July 7, 2012 (40 prof. development hours) Venue: AGH – Administration Training Center Conducted by: New Horizons Tittle: ITIL Foundation V3 Course (SPITIL01) Inclusive Date : December 4-6, 2011 (21 hours) Venue: AGH – Administration Training Center Conducted by: SITESPOWER Tittle: Internal Auditor (ISO 9001:2000) Inclusive Date : July 30, 2006 (8 hours) Venue: Abu Dhabi, UAE Conducted by: TATWEER Tittle: LINUX Basics Inclusive Date : October 16-19, 2001 (32 hours) Venue: DOST Center, Cebu City, Philippines Conducted by: IBM Advanced Career Education Services TRAINING Tittle: LINUX System Administration Inclusive Date : November 12-15, 2001 (32 hours) Venue: DOST Center, Cebu City, Philippines Conducted by: IBM Advanced Career Education Services Tittle: Linux Integration with Windows Inclusive Date : March 18-19, 2002 (16 hours) Venue: DOST Center, Cebu City Conducted by: IBM Advanced Career Education Services Tittle: Local Area Network Design and Installation Inclusive Date : August 1-9, 2000 (72 hours) Venue: National Computer Center, Manila City, Philippines Conducted by: National Computer Institute (NCI) Tittle: MS Windows 2000 Professional Inclusive Date : June 26-30, 2000 (40 hours) Venue: DOST Center, Cebu City, Philippines Conducted by: Department Science and Technology (DOST) Tittle: Computer Troubleshooting, Upgrading & Maintenance Inclusive Date : May 17-21,1999 (40 hours) Venue: CPSC Center, Manila, Philippines Conducted by: Colombo Plan Staff College(CPSC) Tittle: Interactive Multimedia Production Inclusive Date : June 23–July 7, 2012 (40 prof. development hours) Venue: Benguet State University, Baguio City, Philippines Conducted by: SEARCA