Genalyn M. Alvarez
CUSTOMER SERVICE REPRESENTATIVE,
VIRTUAL ASSISTANT
About me:
I work with passion and enthusiasm. I'm a fast
learner, multitasker and result driven. I'm
confident in my ability to succeed in
everything I put my mind into.
Let's connect!
(-
Career highlights:
GLOBAL SERVICE DESK PROFESSIONAL
Sykes Asia Inc. | 2015 - Present
-- Provided 2nd level of support to the team
@jheng.alvarez
- Monitors the Global Infrastructure of the company through
various monitoring tools and respond to service interruption alerts
@babysapphire18
@babysapphire18
-
and alarms escalated by the Local IT Group per Region.
TECHNICAL SUPPORT REPRESENTATIVE
Sykes Asia Inc. | 2003 - 2015
- Accountable for providing a response to the customers of our
clients
- Provides first line e-mail and/or voice customer service. Accepts
Skills:
inbound emails and/or calls
- Demonstrates a strong customer service orientation and takes
- Critical thinking
responsibility for follow up to insure customer needs and
expectations are satisfied
- Fluent in English
- Resourceful
- Strong leadership skills
- Customer service
COMPUTER INSTRUCTOR
Informatics Holdings Inc. | 2000 - 2003
- Instructs computer Theory and hands-on to kids ages 3- 16 and
adults 17 above;
What I love to do:
- Conducts training of Basic Computer Literacy for the teachers
and administrators in the different affiliated schools.
- - Officer in charge in the assigned School (Lorenzo Ruiz de
Internet Surfing
Manila)
Listening to music
STORE CONSIGNOR CLERK
Major Shopping Management Corp. 1999 - 2000
Watching Movies and TV
Series
- In charge of the initial screening of applicants and monitoring of
the reshuffled consignor demos to other branches
Staying at home
- Issuance of ID and acceptance of requirements for new sales
demos
Academic Background:
Apps and Tools:
UNIVERSITY OF SANTO TOMAS
- MS Office and Google Products
- Email and Chot programs
Bachelor of Secondary Education, 1999
- Canva
- Skype, Whatsapp, FB Messenger, Viber, IMO
Major in Computer Technology
- Social Media platforms (FB, Twitter and IG)
- Zoom
D I S C Personality Test Results
(www.tonnyrobins.com)
Steadiness
11.1%
Compliance
19.2%
Dominance
52.5%
Influence
17.2%
