Genalin Crehencia

 Genalin C. CREHENCIA Address: Balcon Compound San Juan St., Tuktukan, Guiguinto, Bulacan, Philippines, 3015 Mobile: - E-mail: - TRAININGS & SEMINARS ATTENDED / AWARDS / CERTIFICATIONS: Oct 27, 2017Thumbs Up Award for Exceptional Contribution given by Division Manager PAL Data Center Building, Domestic Road, Pasay City Oct 18 – 20, 2017ITIL 2011 Edition Foundation Workshop Certification Passer Phoenix One Knowledge Solutions Makati City July 18, 2016Certified quality Business Analyst (Level 1) Certified by The International Alliance of Quality Professionals Sponsored by DigiLeaf, Inc. at Makati Cty Jul 2 – 5, 2012Requirements Development and Analysis Training by SQME PAL Data Center Building, Domestic Road, Pasay City Apr 26, 2012Software Engineering Overview Training by SQME PAL Data Center Building, Domestic Road, Pasay City EMPLOYMENT HISTORY: Senior Business Analyst Barhead Solutions, Inc. Business Analysis Team Global Delivery Center January 11, 2021 – Present Key responsibilities: Currently assigned as a business analyst for Microsoft’s Demo Factory (DF) project. We create demo solutions covering Power Platform and Dynamics 365 CRM (Sales, Customer Service, Marketing, Dynamics 365, Omnichannel, Customer Insights, etc.) Systems Analyst Philippine Airlines, Inc. Corporate Services Division, Customer Delivery Subdepartment IT Services Department September 2013 – January 8, 2021 Key Responsibilities: Office 365 Administration Administers Exchange, SharePoint, PowerPlatform (PowerApps, PowerBI, PowerAutomate), O365 Security and Compliance, Teams, Skype for Business, OneDrive Sets policies for O365 services mentioned above Assigns and tracks O365 licenses assigned to users Performs Powershell scripting for advanced administration tasks Coordinates with Microsoft Digital Partner of Record for PAL Production Support for Office 365 Level 2 Support for incidents experienced by users Executes service requests of users Conducts user trainings Creates and maintains user guides, policies, procedures and guidelines Escalates incidents with vendor or internal IT teams to resolve incidents Coordinates with Microsoft Technical Support Engineer in resolving Office 365 issues encountered by our users Project Management Defines the project objectives, specific goals and scope with project stakeholders Develops business case and presents the proposed project to upper management for approval Secures and manages resources alloted for the project Facilities project kickoffs and status meetings with management Develops and monitors detailed projects schedule and work plan Collects status from teams involved in the project Measures project risks and creates risk mitigation plan Closely coordinates and negotiates with vendors for the delivery of the project Responsible for helping drive stronger and closer collaboration between business units and IT teams Ensures project cost is within budget Manages contracts with external parties/vendors Leads and motivates teams involved in the project Major Projects Handled: myPAL Request Hub (a custom SharePoint application for handling passenger booking change requests during COVID-19 pandemic) Microsoft Teams Roll-out Development of Cargo Rate Sheet Approval System (CRSA) in PowerApps Implementation of Hornbill Supportworks System (ITIL-based ITSM system) Evaluation of a new Service Management System Development of Buong Pusong Alaga (BPA) Audit System in PowerApps Synchronization of Office 365 with Active Directory Migration of Lotus Notes Customized Document Libraries and Teamrooms to SharePoint Implementation of Microsoft Office 365 * Includes migration of almost 7,000 individual email accounts, shared and distribution list email accounts, team sites and document libraries Business Analysis Closely coordinates with users to obtain requirements and transforms them into technical specifications Conducts system/application functional testing Conducts user acceptance testing Hornbill Supportworks Administration Configures and performs setup of the system Coordinates with vendor for system issues Systems Support Associate Philippine Airlines, Inc. Managed Services Division, Systems Planning & Deployment Management Subdepartment Information Systems Department June 2009 – September 2013 Key Responsibilities: Responsible for supporting project management activities, timetables, resources (manpower, equipment, software) Production Support: Provides 1st and 2nd level support to users in resolution of reported application issues Other support Services: Serve as general technology consultant for user departments/organizations. Part Time Faculty Member University of the East - Caloocan Department of Computer Studies and Systems,College of Engineering June 2010 – September 2017 Subjects Handled: Digital and Electronics Design Wireless Applications (Android Mobile Apps Programming), Information Systems, Theories and Practices Discrete Mathematics Systems Quality Assurance 4th Generation Language (PHP and MySQL Programming) Systems Integration, Testing and Documentation, Parallel Processing EDUCATIONAL BACKGROUND: TertiaryUniversity of the East – Caloocan2005 - 2009 Bachelor of Science in Information Technology Samson Road, Caloocan City Graduated as SUMMA CUM LAUDE SecondaryMarcelo H. Del Pilar National High School2001 – 2005 Sta. Isabel, City of Malolos, Bulacan PrimaryJesus is Lord Colleges Foundation1996 – 2001 Bunlo. Bocaue, Bulacan PERSONAL DATA: Age:31 Civil Status:Married Date of Birth:August 6, 1989 CHARACTER REFERENCES: Available upon request