Gemrick M. Caceres

Gemrick Caceres Passionately Driven CONTACT - ABOUT ME Skilled call center professional versed in customer support protocols for Amazon and UBER. Brings extensive high-call volume experience spanning 1 year working with different types of consumers. Superior computer skills and telephone etiquette. -27 San Miguel Village Matina, Davao City Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate computer systems. PROFESSIONAL EXPERIENCE EDUCATION Aircraft Maintenance Tech. AISAT, Davao- CSR/Leadership Team Member iQor, Davao City July 2020- November 2020   KEY SKILLS  Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered advice and assistance to customers, paying attention to special needs or wants. Provided primary customer support to internal and external customers in fast-paced environment. CRM Strong communication Microsoft Applications Organization and prioritization Problem solving Video and Photo Editing Company Account Associate  Davao City VXI, August 2017- July 2018  Scheduled deliveries, monitored progress and coordinated with shipping companies. Answered customer emails, chats and telephone calls to respond to questions, provide details and resolve concerns.   Set up, updated and closed customer accounts in computer  system.  Complied with all established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing collections.  Verified and submitted timekeeping information for accurate and efficient payroll processing.     