`Gemmalyn Roxas

I have a strong background in customer service, sales, and collections, with hands-on experience in upselling, cross-selling, and account management. In my role as a Collection Specialist for car mortgage accounts, I consistently met monthly targets by effectively contacting clients, negotiating payment arrangements, and minimizing financial risk. Alongside this, I’ve developed solid skills in customer support, technical troubleshooting, and social media content moderation. I also have experience in coaching and supporting teams, which has strengthened my leadership and communication abilities. With a foundation in Hotel and Restaurant Management studies, I bring adaptability, problem-solving, and people-focused skills to any role I take on. Overall, I’m results-driven, customer-focused, and eager to contribute to both business growth and customer satisfaction.