Gemmalyn Belen
General Virtual Assistant
My Profile
A self-motivated professional with over 4
years of experience in administrative
tasks, customer service, email/chat
support, lead generation, cold calling,
Contact
appointment setting, data entry, and
-
sales. Bringing my knowledge and
-
experience as a virtual assistant in the
-
areas of social media management, and
https://www.facebook.com/gembelen23/
basic graphic design. Skilled at
https://www.linkedin.com/in/gem-belen/
establishing effective and productive
https://www.onlinejobs.ph/jobseeker
s/info/-
working relationships with clients and
Diplahan, Zambo. Peninsula, Philippines
colleagues. Committed to both personal
and professional development.
Skills
Lead Generation
Cold Calling
Education
Customer Service
Bachelor of Science in Office Administration
Data Entry
Time Management Skills
Organizational Skills
Office Administration
Skills
Ateneo de Zamboang University |-
High School
St. Paul School |-
Social Media
Management
Calendar Management
Graphic Design
Web Research
Inbox management
Travel Management
Languages
English
Filipino
Visayan
Employment History
Directories Philippines Corporation, Cebu City
Partner Advisor | Telemarketer | Sales Account Executive
Sep 2017 - Feb 2019
Directories Philippines Corporation (DPC) is the official local carrier of the
Yellow Pages brand.
Responsible for developing lead generation in the Visayas and Mindanao
regions.
Conducted 100+ cold calls daily to identify qualified prospects and
presented our goods and services, which included digital marketing and
print ads in The Yellow Pages.
Consistently met monthly revenue targets with the help of the supervisor,
area managers, and product teams in developing more effective
opportunities.
Ensured all communications are logged, information is accurate and
documents are attached in Salesforce.
Teleperformance, Cebu City
Customer Service Representative | Mortgage Accounts
Dec 2015 - Aug 2017
Responsible for conducting outbound calls on a daily basis utilizing the
data sheet provided for mortgage leads.
Converted the calls into new business leads and gathered client
information for CRM entry.
Processed renewed and validated applications, examined supporting
materials, and ensured data accuracy.
Consistently increased client satisfaction through knowledgeable
problem-solving and resolution.
Telus International Philippines, Makati City
Email and Chat Support Specialist | Uber Account
July 2015 - Oct 2015
Assisted Uber users with their questions, complaints, and issues via
email and chat.
Ensured that consumers feel supported and appreciated by providing
quick and accurate responses, explanations of potential solutions, and
responses.
Recognized and pushed to meet or exceed goals while offering great
continuous customer service.
Courses
Lead Generation
2015
Salesforce
2017
Digital Marketing
2018
Basic Graphic Design
2019
Social Media Management 2020
Basic Facebook Ads
2020
E-desk and Zendesk Navigation 2020
Home-Based |
Part-Time Jobs
ESL Teacher
PalFish | Weblio
July 2019- April2022
Virtual Assistant | FB Social
Media Manager
Crimson Color Enhancer | Pet Store
Aug 2021 - Jan 2022
CONTACT REFERENCES
Gray Anne H. Patalinghug
DPC Supervisor
gray.anne.hernandez@gm
ail.com
-
Angela V. Bolasco
DPC Manager-
Ma. Isaiah Candido
Telus Colleague--
Lady Ann Xenia Ligad
Julie Mae Dorado
DPC Colleague | VA--
Teleperformance Supervisor-
