GEMMAE RICHELLLE
DIOLATA
SKILLS
Customer Service • Live Chat
Support • Email Support •
Customer Retention • Conflict
Resolution • Escalation
Handling • Hospitality
Management • Event
Management • Project
Management • Employee
Engagement • Scheduling •
Workflow Management •
Record-Keeping • Auditing •
Payroll Administration • CRM
(Zendesk, Salesforce, HubSpot)
• ATS & Recruitment Tools •
HRIS/Payroll Systems • Travel
Booking Systems (Amadeus,
Sabre) • Google Workspace •
Microsoft Office • Trello •
Asana • Zoom • Slack •
Teams • Business
Communication • Marketing &
Promotion • Public Relations •
Client Relations • Training &
Knowledge Sharing
SUMMARY
Hello, I am Gem!
I’m a customer service and operations professional who
thrives in remote settings. With experience in chat
support, retention accounts, and employee engagement,
I enjoy helping people, solving problems, and keeping
workflows organized. I bring energy, adaptability, and a
people-first approach that makes both customers and
teams feel supported no matter where I work.
EDUCATION
Our Lady of Fatima University
Bachelor of Science in Tourism & Travel Management
2014 - 2018
WORK EXPERIENCE
Merchandiser Recruiter – Driveline Retail Merchandising
January 2025 – May 2025
Operations Support & Employee Engagement Officer –
Curated Inc.
October 2022 – March 2025
Chat Support Specialist / Subject Matter Expert –
Concentrix
November 2020 – September 2022
Product Consultant – Focus Global Inc. (Tempur Brand)
August 2019 – August 2020
Senior Teacher – 51Talk Philippines
January 2019 – August 2019
Admin & Payroll Assistant – Merjez Industrial
Construction Inc.
July 2018 – December 2018
WORK HIGHLIGHTS
Improved customer retention by handling radio
subscription accounts, resolving billing and service
concerns.
Delivered chat-based customer support and promoted to
Subject Matter Expert for auditing and team guidance.
Managed operations and IT support at Curated Inc.,
including scheduling, shifts, and project coordination.
Organized employee engagement programs that
boosted morale and retention.
Maintained accurate payroll and financial records,
ensuring compliance and easy access.
KNOWLEDGE & PROFICIENCY
