Gemma Azur

I’m a Customer Support Specialist with 7+ years of experience in delivering high-quality service through chat, email, and voice across the tech, telecom, and e-commerce sectors. I’ve supported global companies and handled both frontline inquiries and escalations, including team leadership in fast-paced environments.

Currently, I provide chat-based support for a SaaS platform, helping users resolve technical and account-related issues while contributing to internal documentation and process improvement.

I’ve also completed formal Executive Assistant training through a U.S.-based remote talent company, gaining skills in inbox management, calendar handling, research, and task coordination. While I haven’t yet worked as an EA professionally, I’m fully trained and confident in applying these skills in admin or support roles.

I’m seeking full-time remote opportunities in customer or technical support where strong communication, problem-solving, and ownership are valued.