Gemimah Bustamante

Gemimah Bustamante (- •- Summary A highly accomplished sales professional with diverse experience is poised to transition to virtual assistance for small and large businesses, owners, and individuals. • Highly passionate about sales-related and customer service campaigns or projects (Lead Generation, Appointment Setting, Telemarketing, and Cold Calling for B2C and B2B). • Experienced at conducting sales training, project management, team leadership, and recruitment. A talented specialist using extensive industry experience to improve company development. • Exceed performance and productivity targets through diligent analysis, planning, and policy adaptation. • Built strategic business networks for enhanced specialist support. With an extensive background in advanced management processes. • Utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands. • Highly skilled project manager with outstanding team leadership abilities to meet targets consistently. WORK EXPERIENCE Worldwide Remote VA Sales and Business Development -(Sales,Telemarketing, Project Management ) • -Provided comprehensive sales support, including administrative tasks, calendar management, and sales material preparation. Generated leads through targeted telemarketing campaigns, developing scripts, and maintaining detailed records. -Contributed to business development by researching market opportunities and assisting with marketing strategies. Managed CRM databases (Hubspot, Pipedrive), ensuring data integrity and generating sales reports. - Conducted market research to inform sales strategies. Coordinated communication between sales teams and other departments, fostering positive client relationships. Assisted with sales and marketing project management. - Proficient in Microsoft Office Suite, Phone Burner, LeadsRain, Slack, Zoom, and various telemarketing software. Citigroup Business Process Solutions Pte. Ltd. Financial Customer Service Officer • Cultivate and expand client base by understanding their unique financial needs and providing tailored solutions. • Ensure the appropriateness of all recommended products. • Analyze financial data, prepare budgets for organizations, and contribute to the development and maintenance of accounting systems for businesses. Teleservices Direct Mentor/Citi Bank Product and Services/Telesales/Telemarketing • Monitor and analyze the quality of customer interactions (calls and emails), providing constructive feedback and coaching to CSRs to enhance their performance and adherence to approved contact handling strategies. • Identify procedural gaps or discrepancies and propose solutions through Standard Operating Procedures (SOPs). • Support Team Leaders with escalated customer issues. Participate in the selection of new team members. SBT JAPAN Sales - Telesales/Telemarketing/Export-Import • Proactively identify and develop new business opportunities through telephone calls, inperson visits, and presentations to existing and prospective customers. • Collaborate effectively with marketing, sales management, accounting, logistics, and technical service teams to ensure seamless execution of sales strategies and customer service initiatives. • Successfully sold used cars over the phone, demonstrating strong telesales skills and product knowledge. International Standard Publishing Sales • Led a sales team, driving them to exceed sales goals and improve inventory turnover. • Cultivated relationships with key clients (owners, schools, government employees, and individuals). • Conducted market research to identify customer needs and product trends. EDUCATION Bachelor's/Degree in Business Studies Administration Management Mountain Province State Polytechnic College SKILLS Account ​Management, Brand-​Building ​Strategies, Budgeting, Business ​Development, Client ​ Relationship ​Management, Cold ​Calling, Communication ​&​​Coordination, Complex ​ Negotiations, CRM ​Systems, English, Export-​Import, Financial ​Analysis, Financial ​Customer ​ Service, Financial ​Products, Hiring ​and ​Training ​Management, Hubspot, Leads ​Rain, Market ​ and ​Sell ​Financial ​Products, Market ​Research, Microsoft ​Office ​Suite, Phone ​Burner, Pipe ​Drive, Project ​Management, Project ​Manager, Promotional ​Strategies, Relationship ​Management, Sales, Sales ​Strategies, Sales ​Support, Sales ​Techniques, Sales ​Training, Slack, Supervision, Telemarketing, Telemarketing ​&​​Lead ​Generation, Telesales, Virtual ​Assistant, Zoom