Gemimah Bustamante

Gemimah Bustamante EXPERIENCE Virtual Account Specialist - Sales / Developer / Project Base Baguio City, Benguet 2600 (- gemimahbustamante505@gma il.com • Conducted sales training and monitoring • Provided administrative and project management support • Demonstrated exceptional organizational and time management skills • Possessed strong interpersonal skills • Managed teams, maintained records, and met deadlines • Conducted source, screen, and hire sales professionals. Director for Sales Operations Diamond Strategies and Outsourcing SUMMARY To join as a freelance virtual assistant where I can utilize my resources and skills to deliver quality work to organizations. Highly accomplished sales professional with diverse experience poised to transition to virtual assistance for small large businesses, owners, and individuals. Highly passionate for sales-related and customer service campaigns or projects (Lead Generation, Appointment Setting, Telemarketing, and Cold Calling for B2C and B2B). Experienced in conducting sales training, project management, team leadership, and recruitment. a talented specialist using extensive industry experience for improved company development. Exceeded performance and productivity targets through diligent analysis, planning and policy adaptation. Built strategic business networks for enhanced specialist support. With extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently. • Sales Strategy and Planning: Develop and implement strategic sales plans in alignment with the organization's overall objectives • Collaborate with senior leadership to define sales goals, targets, and performance metrics • Analyze market trends and competitor activities to identify opportunities and threats • Sales Process Optimization: Continuously evaluate and improve sales processes, workflows, and methodologies to maximize efficiency and productivity • Implement and manage sales automation tools and CRM systems to streamline operations and data management • Sales Analytics and Reporting: Collect, analyze, and interpret sales data to provide insights and recommendations for sales performance improvements • Create and maintain regular sales reports and dashboards for key stakeholders • Forecasting and Budgeting: Work closely with finance to develop accurate sales forecasts and budgets • Monitor actual performance against forecasts, identifying variances and taking corrective actions when necessary • Sales Training and Development: Collaborate with the sales leadership team to design and deliver training programs for sales representatives and managers • Ensure the sales team is equipped with the necessary skills and knowledge to meet and exceed targets • Sales Compensation and Incentives: Manage sales compensation plans, ensuring they are competitive and aligned with organizational goals • Monitor the effectiveness of incentive programs and make adjustments as needed • Sales Technology and Tools: Evaluate and implement sales technology solutions, including CRM systems, sales analytics tools, and other sales enablement software • Ensure the sales team is proficient in using these tools • Cross-Functional Collaboration: Collaborate with other departments, such as marketing, customer support, and product development, to ensure a seamless customer experience SKILLS • • • • • • • • • • • • • • • • • • • • • Inbound / Customer Service Financial Services B2B Sales Outbound Calling Appointment Setting Telemarketing Lead Generation Basic Computer Skills Administrative Skills Organisational Skills Communication Skills Sales Goal Attainment Relationship Management Hiring and Training Management Account Management Promotional Strategies Sales Techniques Complex Negotiations Business Development Sales Training Brand-Building Strategies • Share insights and feedback from the sales team with relevant departments • Team Management: Lead and mentor a team of sales operations professionals, including analysts and coordinators • Foster a culture of continuous improvement and collaboration within the sales operations team. Financial Customer Service Officer Citigroup Business Process Solutions Pte. Ltd. • • • • • • • Worked in the Banking / Financial Services / BPO industry Developed and cultivated client base Marketed and sold appropriate financial products Ensured compliance with industry regulations Prepared and delivered presentations and seminars to clients Provided outstanding client service and support Maintained books, records, and accounts. Teleservices Direct / Mentor / Citi Bank Product and Services • • • • • • Monitored and coached Customer Service Representatives Delivered training and participated in program development Provided Quality Assurance monitoring Conducted assessments and calibration sessions Supported Team Leaders with escalated issues Identified and proposed procedural improvements. Sales Executive / Trainer SBT JAPAN • • • • • • Made telephone calls and presentations to customers Developed written proposals/quotations Expedited resolution of customer problems and complaints Coordinated sales efforts with various departments Analyzed territory/market potential Participated in trade shows and conventions. Sales Supervisor International Standard Publishing • • • • • • Supervised and coordinated sales activities Encouraged teams to sell enterprise products Ensured achievement of sales targets Established good relationships with clients Conducted negotiations and market research Maintained customer data and conducted market analysis. EDUCATION Bachelor's Degree in Business Studies Administration Management Mountain Province State Polytechnic College CUSTOM SECTION tonigrey505 PERSONAL INFORMATION Nationality: Filipino