Gemille Palileo

GEMILLE OSIDA PALILEO Gen. Trias Cavite, Philippines (- Email:-PROFILE Dedicated and personable Customer Service Representative with experience in fast-paced environments, skilled in resolving customer inquiries, providing product information, and ensuring a positive customer experience. Experienced and motivated Store Supervisor with expertise in retail management, staff supervision, and inventory control. Known for optimizing store operations, improving customer service quality, and enhancing sales performance. CORE PROFICIENCIES Communication | Active Listening | Problem-Solving | Product Knowledge | Time Management | Adaptability | Conflict Resolution | Attention to Detail | CRM Software Proficiency | Leadership | Inventory Management | Sales Analysis | Customer Service | Organizational Skills | ProblemSolving | Performance Evaluation PROFESSIONAL EXPERIENCES Customer Service Representative Iqor Philippines January 2023 - July 2024 Alorica Philippines April 2022 - November 2023 ● Providing support to customers by addressing their inquiries, resolving complaints, and offering product/service information. ● Responding to customer calls, emails, or chat messages, managing high call volumes, and providing clear and empathetic communication. ● Troubleshooting issues, providing solutions to customer concerns, and escalating more complex issues to the appropriate department. ● Logging customer interactions, updating records, and ensuring accurate documentation of issues and resolutions. ● Achieving performance metrics like customer satisfaction, call resolution time, and call quality. Store Supervisor Ministop Manila Bay Area September 2013 - March 2022 ● Overseeing store operations, ensuring products are stocked, and maintaining cleanliness and organization. ● Leading and scheduling staff, training new employees, and promoting a positive work environment. ● Handling customer inquiries, complaints, and ensuring a high standard of service. ● Managing inventory levels, placing orders for stock, and minimizing waste or shortages. ● Handling cash register operations, counting tills, and ensuring accurate transactions. ● Monitoring sales, implementing promotions, and ensuring store displays align with company standards. EDUCATION Bachelor of Industrial Technology Major in Food Technology Unibersidad de Manila 2010 - 2013 (College Level) TRAININGS & CERTIFICATION Virtual Assistant Training Clairvoyance Academy Baguio City, Philippines Top Agent Iqor Philippines - Telco Account February 2024 Top Agent Iqor Philippines - Telco Account April 2024 OTHER PROFICIENCIES Skype | Gmail | Google Chrome | Google Drive | Google Teams | Google Calendar | Canva | Adobe Photoshop | Zoom | Google Docs | Google Slides | Google Sheets | MS Word | MS Excel | MS Powerpoint | Buffer | Hootsuite | Slack | Microsoft Teams