Gemil Dizon

GEMIL DIZON QUALITY ANALYST/ VA / ECOMMERCE SUPPORT SPECIALIST PROFESSIONAL SUMMARY CONTACT Experienced Virtual Assistant, Quality Analyst, and eCommerce Customer Support Specialist. Skilled in administrative support, managing schedules, ensuring quality control, and delivering exceptional customer service to enhance brand success Phone: - Email:-Address: 144 F. Gonzales St. Panghulo, Obando Bulacan LinkedIn: gemil-dizon-a1 WORK EXPERIENCE Concentrix Philippines|- Experienced Customer Service Representative skilled in handling support through phone, chat, email, and back office operations. Expertise in retention, sales, and resolving customer issues efficiently to ensure satisfaction and foster brand loyalty Task Us |- Started in a seasonal role and transitioned to probationary employment, providing customer support for retail and fintech accounts. Demonstrated strong performance and was promoted to Quality Analyst, overseeing process improvements and ensuring high-quality standards in customer service. Remote Virtual Assistant | 2024 Provided comprehensive assistance with data entry, customer support, social media management, scheduling, and research. Ensured smooth operations by efficiently handling administrative tasks and supporting various business functions. eCommerce Brand Support Specialist |- Provided customer support for an eCommerce brand, handling inquiries via phone, email, and chat. Managed order processing, returns, and product inquiries while ensuring a seamless customer experience. Collaborated with teams to improve customer satisfaction and streamline operations. ACADEMIC HISTORY Pamantasan ng Lungsod ng Valenzuela |- Bachelor of Science in Public Administration EXPERTISE Quality Assurance & Control - Process Improvement Attention to detail Problem Solving Communication Skills - Multichannel Support Empathy & Active Listening Critical Thinking Leadership