Gemalyn Lanuza Bernaldez

GEMALYN BERNALDEZ Virtual Assistant / Customer Service Support PERSONAL PROFILE I excel in decision making, understanding the client and customer needs. Can multitask efficiently and driven to meet client deadline and goals. I work quickly, positively and efficiently because I love what I do. WORK EXPERIENCE EMAIL SUPPORT AND VIRTUAL ASSISTANT Homebased job August 2018 - November 2018 Handled an online shopping brand, assisting customers using Zendesk, answering general inquiries through emails and Facebook, processing cancellation using Shopify, refund and replacement, checking status of delivery and availability of the item in Aliexpress. VXI GLOBAL Technical Support Representative- Handled Comcast account, assisted customer with their general and billing inquiries, advanced troubleshooting and up-selling. SPECIALIZATIONS TELETECH Time Management and Flexibility Administrative Skills Communications Skills Clear phone, email and chat communication Internet Research Technical Support Representative- Handled Verizon account, advanced troubleshooting of devices, answering general and billing inquiries and resetting password. PCCW TELESERVICES Technical Support Representative- Handled Belkin account, basic troubleshooting of routers. GET IN TOUCH Phone: --269 Macopa St. Rainbow Village 5, Bagumbong Ph 2, Caloocan City Social Media: FB - @megsbernaldez SKYPE - megs.lanuza ACADEMIC PROFILE LA CONSOLACION COLLEGE Bachelor of Science in Business Administration, 2013 DARSSTHS, 2009