Gemalyn De Castro
$7/hr
Lead Agent Customer Service, E-Commerce VA Administrative Assistant
- Reply rate:
- 11.11%
- Availability:
- Hourly ($/hour)
- Age:
- 32 years old
- Location:
- Subic, Zambales, Philippines
- Experience:
- 2 years
Other
About
Currently working as a Lead Agent of an E-commerce company. Currently, my role includes supporting my teammates in terms of ticket handling, answering their queries about the process, ticket quality monitoring, KPI monitoring, attendance checker, coaching, and other ad hoc tasks.
Skills
- Lead Agent
- QA Analyst
- Team Leader
- Shopify
- Email Support
- Chat Support
- Training
- Admin
- Customer Service
Languages
