Gem Monticalvo

With over 10 years of experience in the contact center industry, I’ve developed many skills in many areas and am known to wear many different hats throughout the day.

I am a self-motivated, result-oriented individual who is proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. I have diverse industry experience including offshore and business process outsourcing. I enjoy learning new programs and processes. I'm a team player who is attentive to detail and is able to work in a fast-paced environment.