Gem Bertone

GEM BERTONE-| 1119 N Coronado St, Los Angeles, CA 90026 |- Work Experience: Lumberyard salesman Anawalt Lumber - Santa Monica, CA 02/2025 - Current Assisted customers with product selection and sales, building strong relationships. Maintained knowledge of lumber and building materials to ensure accurate service. Performed heavy lifting and manual labor daily in all weather conditions. Rental MANAGER Virtual Snow LA - Santa Monica, CA 02/2022 - 02/2025 Managed rental operations, ensuring optimal customer experience and efficient equipment distribution. Provided personalized instruction on snowboarding techniques based on skill levels and goals. Developed and implemented marketing strategies to increase customer engagement and revenue. Maintained inventory control and streamlined equipment maintenance processes to reduce downtime. Assistant Superintendent WJ Mercier Construction Inc. - Los Angeles, CA 06/2024 - 9/2024 Coordinated subcontractor and supplier activities to maintain project timelines and budgets. Identified and proactively resolved construction issues, including material shortages and scheduling conflicts. Maintained clear communication with clients, providing regular progress updates and addressing concerns. Retail associate Firestone Walker Brewing - Venice, CA 06/2023 - 05/2024 Delivered expert customer service by providing beer recommendations and product knowledge. Processed transactions accurately using POS systems and managed cash handling. Organized merchandise displays and assisted in inventory restocking to optimize sales performance. Supported promotional events and tastings to enhance brand engagement and customer retention. Rental Supervisor Vail Resorts - Vail, CO 10/2021 - 02/2022 Managed daily rental operations, ensuring smooth equipment distribution and customer satisfaction. Trained and supervised staff to uphold company standards and enhance service quality. Developed work schedules to maintain adequate staffing during peak periods. D2D Sales Representative Google Fiber - San Antonio, TX 01/2021 - 07/2021 Applied consultative selling techniques to identify customer needs and recommend tailored solutions. Conducted in-person sales visits to expand customer base and meet sales targets. Delivered persuasive sales presentations, emphasizing Google Fiber’s advantages over competitors. Retail Sales Associate Patagonia - Breckenridge, CO 11/2019 - 03/2020 Provided personalized customer service and assisted with outdoor gear selection. Maintained in-depth knowledge of Patagonia’s product line to educate customers on features and benefits. Helped organize store layouts and merchandise displays to enhance customer shopping experience. Education: Boerne - Samuel V Champion High School - Boerne, TX 2017 Skills: Customer Service & Sales Operations & Inventory Management Team Leadership & Training Problem Solving & Conflict Resolution Marketing & Brand Engagement Cash Handling & POS System