Gelsan Lasala Orcullo

GELSAN LASALA ORCULLO Dumaguete City, Philippines- /-- WORK EXPERIENCE: March 2016 – April 2018 Admin Assistant E-Commerce (for 2 years) Amazon Seller Central – USA • Product Listing/Research – searching profitable and salable items that will fit the criteria of the store, checking the descriptions/brands/product specifications • Order fulfillment and Shipping – fulfilling/processing customers’ orders accurately and in a timely manner; keep track on the shipment status of the packages from different carriers • Manage Inventory – tracking the quantity of each product that is available in the store; etc • Messages and Manage Returns – replying to customer’s inquiries/return requests January 2009 – January 2016 Customer Service Representative II (for 7 Years) Teletech Inc. US Based Health Care Account Representative II Benefits and Claims Specialist • Providing accurate patients benefit/coverage for a specific service, information like deductible, coinsurance, co-pay or out of pockets • Handling claims status, disputes • Reviewing insurance claims to make sure that proper filing procedures have been followed • Assist providers with complicated and unusual claims SKILLS: • Team Work • Accountability • Adaptability • Time Management • Flexibility • Analytical/Research • Ability to work under pressure • Multitasker • Organization • Communication • Computer Literate - Microsoft Office (Word, Excel and PowerPoint) - Outlook - Google Sheets, docs COLLEGE EDUCATION: Bachelor of Science in Marketing Management Saint Paul University Dumaguete Graduate 2006