GELLY ANN BENITO
ADMINISTRATIVE MANAGER | CUSTOMER SERVICE
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EDUCATION
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Abu Dhabi. UAE
PROFESSIONAL OVERVIEW
Bachelor of Science in Business
Administration
(Operations Management)
Lyceum of the Philippines
University-Laguna,
Expected graduation 2025
Self-motivated and proactive Administrative Manager with over 10 years of
experience in customer service, sales, and administrative management. Adept at
multitasking, problem-solving, and adapting to new environments. Strong
communication skills, highly organized, and detail-oriented, ensuring efficient
business operations and excellent customer satisfaction.
SKILLS AND
COMPETENCIES
WORK EXPERIENCE
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Office Administration &
Management
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Customer Service &
Dental Clinic Manager
British Dental Medical Center LLC, Abu Dhabi | 2022 – present
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Client Relations
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Bookkeeping &
Payroll Management
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SAP Ariba &
Client Portal Handling
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Marketing &
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Communications
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Invoice &
Payment Collection
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Staff Training & Supervision
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Compliance & Records
Management
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Travel & Schedule
Coordination
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Problem-Solving & Adaptability
PROFESSIONAL
DEVELOPMENT
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Certified in Manual &
Computerized Accounting
(ACTVET Certificate)
Time Training Center, Abu Dhabi
2020
Oversee the daily operations of a high-end private dental and aesthetics
clinic, ensuring smooth workflows, exceptional patient care, and premium
service delivery.
Lead a team of 17 clinical and non-clinical staff, managing recruitment,
training, staff development, scheduling, and performance to maintain a
motivated, professional, and results-driven team.
Provide personalized service to an international patient base, with the
majority of clients being British and Italian nationals, requiring culturally
attuned communication and discretion.
Maintain the highest standards of customer service, proactively handling
patient feedback and resolving concerns to ensure an outstanding client
experience in a luxury healthcare environment.
Manage the clinic’s financial operations, including budgeting, petty cash,
invoicing, and cost control, ensuring fiscal responsibility and full
compliance with healthcare regulations.
Drive business growth through targeted marketing campaigns, a strong
social media presence, and strategic community engagement,
contributing to increased patient volume and brand recognition.
Liaise with external agencies and suppliers to ensure seamless clinic
operations, procurement efficiency, and uninterrupted service delivery.
Ensure accurate and secure management of patient records in full
compliance with data protection laws and healthcare confidentiality
standards.
LANGUAGES
English (Proficient)
Tagalog (Native)
WORK EXPERIENCE
Administrative Assistant & Bookkeeper
LinguistHouse Translation and Linguistic Services, Abu Dhabi | 2019 – 2022
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REFERENCES
Myla Dela Cruz
HR Manager | British Dental Medical
Center, LLC – Abu Dhabi, UAE
📞📞 [Contact Upon Request]
Ruba Khalil
Project Manager | LinguistHouse
Translation and Linguistic Services –
Abu Dhabi, UAE
📞📞 [Contact Upon Request]
Dr. Neth Corre
School Principal | Cambridge School
Inc. – Philippines
📞📞 [Contact Upon Request]
Emerald Buensuceso
Supervisor/Team Lead | Uber
Technologies Inc. – Philippines
📞📞 [Contact Upon Request]
Ara Balmocena
Supervisor/Team Lead | Asia Premier
One Source Inc. – Philippines (Now
SSG)
📞📞 [Contact Upon Request]
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Handled SAP Ariba and multiple client portals for effective service
coordination.
Managed emails, corporate client relations, and walk-in customer
assistance.
Prepared quotations, invoices, VAT returns, payroll processing, and other
financial documents.
Assisted in supplier negotiations and managed accounts
payable/receivable.
Customer Service Representative
Uber Technologies Inc., (Australia New Zealand-Based Account, Philippines | 2016
– 2017
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Resolved customer inquiries regarding orders, payments, billing, and
delivery tracking.
Troubleshoot app-related issues and provided real-time assistance to
users.
Managed price adjustments and basic content edits for Uber Eats menus.
Customer Service & Technical Support Agent
Asia Premier One Source Inc. (US-Based Account), Philippines | 2014 – 2016
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Assisted customers with billing inquiries, transaction troubleshooting,
and account-related concerns.
Provided technical support for EMV-compliant terminals and
communication errors.
Ensured customer satisfaction through professional and efficient service.
Customer Service Representative
The Results Companies (US-Based Account), Philippines | 2013 – 2014
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Assisted customers with account activation, troubleshooting, and billing
inquiries.
Handled cancellations, statement adjustments, and upselling services.
Key Achievements:
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DOH Audit Success: Achieved an outstanding audit score of 90.06% during
the Department of Health (DOH) inspection, reflecting excellence in
compliance and operational standards.
ADHICS Audit Excellence: Secured a 91% score in the Abu Dhabi
Healthcare Information and Cyber Security (ADHICS) audit,
demonstrating robust cybersecurity and information governance practices.
VAT Refund Recovery: Successfully managed the Backlog VAT Refund
Project, recovering a total of AED 177,580.86 in VAT refunds, contributing
significantly to financial efficiency and resource optimization.
