Gelly Aniceta

GELLY ANICETA ABOUT Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. GENERAL VIRTUAL ASSISTANT To affiliate myself with the best company that provides more than living but a way of life toward excellence and to be able to look for a workplace that can develop and shape my personality as well as to enhance and share my skills, knowledge, and capabilities. Mexico, Pampanga, Philippines, 2021 - / --live:gellieaniceta11 www.gellyaniceta.com SKILLS Search Engine Optimization Social Media Management Data Entry Writing Analytical Thinking Technical Skills Communication Skills Critical Thinking Creative Mind Attention to Detail Time Management Problem Solving Passion for Learning Microsoft Office Suite Google Docs WordPress Web Research Email Marketing Transcription HTML Graphic Design WORK EXPERIENCE Part-time Virtual Assistant (April 2019 - Present) at Natural Oil Mom Fixing broken links Check and remove spam comments, form submissions and user accounts Check for 404 errors and resolve these by fixing links or redirection SEO Audit Keyword Research Meta description/tags re-updating Search Console Setup SEO Friendly URL Optimization Sitemap Updating & H1 Tag Updating Image Alt Tag Updating Social Media Management Infographic Creation Blogging Call Center Agent (January 2018 - March 2018) at EastWest BPO, Inc. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Maintained accurate and current customer account data with manual forms processing and digital information updates. Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations. Achieved and consistently exceeded revenue quota through product and service promotion during routine calls. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns. Respond to customers and inter-departmental business needs though voice and non-voice channels. Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment. Final Visual Inspector (July 2017 - November 2017) at Kodec Precision Incorporated Monitor operations to ensure that they meet production standards. Recommend adjustments to the assembly or production process. Inspect, test, or measure materials or products being produced. Measure products with rulers, calipers, gauges, or micrometers. Accept or reject finished items. Remove all products and materials that fail to meet specifications. Discuss inspection results with those responsible for products. Report inspection and test data. Junior Digital Marketing (February 2014 - August 2016) at MediaPiston Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance. Working closely with the digital team you will create captivating social media content and strategies that drive measurable results for a range of clients. Monitored social media and online sources for industry trends. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Create, deliver and report on campaigns for clients. Making recommendations on client budget allocations across all social media channels. Buying, implementing, and managing all paid social media campaigns. Generate monthly reports to illustrate campaign ROI and performance. Working closely with graphic design, digital and account management teams to ensure that client’s expectations are exceeded. Design graphics and edit photographs for use online. Update client websites, mainly using WordPress. SERVICES SEO ON-PAGE SEO OFF-PAGE Website analysis and competitor analysis Keyword analysis and suggestion SEO Friendly URL Suggestion and Implementation Google/Web Analytic Tools Installation and Monitoring Webmaster Using/Tools Setup Configuration (Google,Yahoo and Bing) Home Page Content Tuning Internal/External Linking Internal link navigation Meta tag creation Meta description creation Keywords density set URL Submission Image optimization (Alt Tags) SOCIAL MEDIA Manage and help to create marketing content to socialize and use for social media purposes. Build and nurture social media platform specific communities and audiences. Support SEO strategies by understanding keyword priorities and how they integrate into content marketing plans. Assist in link building campaigns in coordination with client SEO goals. Provide analysis and recommendations as the program evolves and can be reviewed Research and administer social media tools on a daily basis in support of clients’ social media strategy. Monitor and evaluate social media results on a daily basis in coordination with client goals and benchmarks. Communication to team and management on project development, timelines, and results. Work closely with the other team members to meet client goals. Keep pace with social media and internet marketing industry trends and developments. Blog commenting Directory submission Social book marking edu, .gov links forum/blog links Forum profile/posting/ Discussions/comments/message RSS and Ping submission Site/product review Local business listing Article writing Article submission/marketing/article posting Web 2.0 & profile link creation Guest/Blogging posting Press-release submission Wiki Article Submission Google+ review Search Engine Submission DATA ENTRY Preparing and sorting documents for data entry. Entering data into database software and checking to ensure the accuracy of the data that has been inputted. Resolving discrepancies in information and obtaining further information for incomplete documents. Creating data backups as part of a contingency plan. Responding to information requests from authorized members. Testing new database systems and software updates. Computer literacy and familiarity with various computer programs such as MS Office (formal computer training may be advantageous in progressing in this career). Attention to detail. Knowledge of grammar and punctuation. Ability to work to time constraints. Compiling, verifying accuracy and sorting information to prepare source data for computer entry. Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output. WRITING Research industry-related topics Prepare well-structured drafts using digital publishing platforms Interview industry professionals and incorporate their views in blog posts Edit and proofread written pieces before publication Conduct keyword research and use SEO guidelines to optimize content Promote content on social networks and monitor engagement (e.g. comments and shares) Identify customers’ needs and recommend new topics Coordinate with marketing and design teams to illustrate articles Measure web traffic to content (e.g. conversion and bounce rates) Update our websites as needed Proven work experience as a Content Creator and Copywriter Hands-on experience with Content Management Systems (e.g. WordPress) Excellent writing and editing skills in English An ability to fact-check long-form content pieces Time-management skills CHARACTER REFERENCES GRACE ANN RANERA MELANIE DATU Previous Manager at MediaPiston Managing Director at MediaPiston -- ARCHIE PINEDA JENNI WILSON Administrative Manager at EastWest BPO, Inc. Client at Natural Oil Mom -- ROBIN DATU MONICA BIENVENUTO Previous Co-worker at EastWest BPO, Inc. Co-worker at Natural Oil Mom -- AILEN APUYA FATIMA MERCADO Previous Co-worker at MediaPiston Previous Co-worker at Kodec Precision Inc. -- MOYEZ KHAN MARY JOY RODELAS Previous Co-worker at Natural Oil Mom Co-classmate at Pampanga High School -- I hereby certify that the above statement and information are true and correct to the best of my knowledge and belief.