Gellie Ann E. Palacio
VIRTUAL ASSISTANT
SCHOOLS ATTENDED
CITY COLLEGE OF MANILA
Bachelor of Science in Business
Administration MARKETING| June 2007 - 2011
EXECUTIVE SUMMARY
A meticulous professional with
well-versed in providing quality
administrative and customer
service support through effectively
handling remote office procedures
and calls. Effectively able to meet
set deadlines and process
information through well-honed
research skills.
SKILLS AND EXPERTISE
E-mail handling and Email inbox
optimization
Calendar & Meeting Scheduling
Research, Data Collection and Data
Entry
SMM (scheduling posts)
Website post management
Customer Support
Google Suite: Drive, Docs, Sheets,
Forms, Mail, Calendar, Slides
MS Office (Word, Excel, PowerPoint,
Outlook)
Other administrative support.
CONTACT ME AT:--
Address: Tondo Manila City,
Philippines, 1012
Knowledge in office works and procedures.
Have studied Marketing Management , Analytical
SKills, Market Research and Analysis
In business marketing, you delve deep into
understanding why consumers behave the way they
do.
Giving customer ‘ satisfaction
WORK EXPERIENCED
OFFICE MANAGER ASSISTANT
Meatworld International |Sept 2011 - May 2012
Daily monitoring of each Manager’s respective email
and forwarding them the messages.
Especially identifying the needs of each Manager
Forecasting hogs and beefs of each outlet for their
time of deliveries.
Taking minutes.
Organizing and coordinating marketing events such
as product launches, trade shows, conferences, and
promotional events.
CREDIT AND COLLECTION STAFF
ESV International Corp| July 2012- Mar 2015
Contacting customers to discuss payment terms,
overdue accounts, and payment arrangements. This
may involve making phone calls, sending emails, or
corresponding through other channels.
Recording and applying customer payments to the
appropriate accounts in the accounting system,
ensuring accurate and timely processing.
Building and maintaining positive relationships with
customers while effectively managing collection
activities. This involves providing excellent customer
service, addressing inquiries and concerns promptly,
and fostering goodwill to encourage timely
payments.
Collecting their collections every Friday (at the field)
VIRTUAL ASSISTANT CERTIFIED TRAINING
SOCIAL MEDIA MANAGEMENT:
Developed proficiency in social media management strategies,
including content creation, scheduling, engagement, and analytics
assessment.
GRAPHIC AND VIDEO CREATION USING CANVA:
Acquired skills in graphic and video design using Canva, including
creating visually appealing content for various platforms and purposes.
DATA ENTRY:
Demonstrated expertise in accurate and efficient data entry techniques,
ensuring the integrity and organization of information.
PROJECT MANAGEMENT:
Learned project management principles and techniques, including task
organization, timeline management, and coordination with team
members.
CALENDAR MANAGEMENT:
Mastered calendar management practices, including scheduling
appointments, coordinating meetings, and organizing events to
optimize time efficiency.
