Gellian Tesoro

GELLIAN TESORO I always focus on how I can help the customer/clients as a customer service representative on their concerns. Customer service experience and technical support experience for healthcare, airlines and telco accounts even in sales. I am eager to learn new skills and fast learner. Gellian Tesoro CONTACT-- Sagay City, Negros Occidental 6122 EXPERTISE Customer Service Sales and Telco Technical Support Healthcare Teaching Facebook ads Citrix MS Office REFERENCES Jose Wouie Mahilum Millarez TEACHER | CCC - April Yves Toledo Manager | Yellow Cab. - WORK EXPERIENCE CUSTOMER REPRESENTATIVE- Teletech Helping customer with their monthly bills Making lead and close a sale for the internet plan and mobile services Helping customer with payment extension TECHNICAL SUPPORT HEALTHCARE Teletech 2018 - 2020 Helping members with website by resetting their password and unlocking their accounts Helping member navigating the website and find their claims, payments and providers CSR FOR HEALTHCARE- Sykes Helping providers checking the claims, information and benefits of the patients Helping providers checking the status of prior authorization PHILIPPINE AIRLINES (PAL) Concentrix - Selling tickets to the customer all around the world thru calls, emails and chat using Facebook page EDUCATION CABARRUS CATHOLIC COLLEGE Bachelor of Secondary Education major in English -