Gel Rivamonte

GELMAR P. RIVAMONTE, MBA 40 Ilang-Ilang St, Summitville 2 Putatan, Muntinlupa City, Philippines 1772 Mobile:-  Landline: -  Email:- Operations Manager A results-oriented Operations Manager with extensive leadership experience in managing and leading operations for organizations in various industries. I am highly motivated and results-driven with a proven track record of success in driving operational excellence and maximizing organizational performance. With over nine (9) years of experience in strategic planning, team management, and process optimization, I am well-equipped to lead organizations to new heights of efficiency and profitability. My strong leadership skills and ability to think strategically and tactically have resulted in significant improvements in key performance indicators and overall business success. I am excited to bring my expertise and experience to a new organization and drive positive change. Core Competencies Project/Operations Management Strategic Planning Client Management Human Resources Management Leadership Organizational Development Retention & Negotiations Performance/KPI Management P&L Management Risk Management Business Development Change/Process Improvement Professional Experience 80Twenty Capital LLC., Missouri, USA 2022 - Present A portfolio company operating in Amazon/Walmart US and international marketplaces. The company offers brands such as Ledgebay, Trappify, and Regal Dog Products. The company has auxiliary entities as well which include Firing the Man (a podcasting channel for Amazon and Walmart sellers) and Direct-toConsumer websites such as PreppingAdvice, HuntingKnive Hub, and Infinite Bee Co. Operations Manager, Missouri, USA • • • • • • Managed multiple departments (Ecommerce, Warehouse, Digital Marketing, and Finance) ensuring that processes and structure are efficient and revenue-generating. Successfully implemented the Entrepreneurial Operating Systems (EOS) translating the company’s vision into traction. Facilitated L10 meetings, strategic planning, P&L analysis, and KPI creation across the board. Managed and optimized daily operations by effective monitoring performance metrics and making data-driven decisions. Supported the Founders in strategic decision making by overseeing financial management and budgeting, as well as identifying and mitigating business risks. Implemented organizational development initiations, ensuring all employees are motivated, engaged, and empowered in performing their functions. Accomplishments: • • • • • • • • • • • Developed and implemented an e-commerce strategy that resulted in a 30-36% increase in online sales for the three (3) eCommerce brands in the portfolio. Supported the founders in leading the development and launch of eCommerce brands to international marketplaces such as Canada, United Kingdom, and Germany. Implemented inventory management and forecasting systems that reduced stockouts by almost 50% and increased inventory turnover by 20%. Led the implementation of customer service processes decreasing the turn-around time from 48 hours to 24 hours. Led the successful launch of new product lines for 3 brands and created timelines for each launch for the whole year. Monitored and managed the completion and optimization of over 1,500 listings of the company yielding the YTD revenue to a 25% increase compared to the previous month. Started the creation of the Digital Marketing Team which includes the Graphic Designer, Video Editor, Content Creator, Email Marketing Expert, Social Media Manager, and B2B Sales Expert. Facilitated weekly L10 meetings, scorecard discussion, and check-ins. Led the development and execution of an email marketing strategy that resulted in a 400% increase in email open rates, from 10% to 50%, in a year. This was done through creating automation and manual flows in Klaviyo. Started the implementation of social media management in 2022, which resulted in increased brand presence from Facebook, Instagram, Tiktok, and Pinterest. The influencer program was also released and acquired 20 influencers for all brands. 50% of revenue generated from the Digital Marketing Team accounts to this department in Q4 2022. Managed the Content Creation team in implementing new strategies and processes that resulted in a 70% increase in article creation and optimization, resulting in higher traffic and engagement on company's websites (Ledgebay, Trappify, Regal Dog Products, Infinite Bee, HuntingKnives Hub, and PreppingAdvice) Co-facilitated podcast team which includes the Graphic Designer and Video Editor in implementing effective processes. Firing the Man is generating one (1) podcast episode per week uploaded and optimized in Youtube and BuzzSprout. Pro Sulum LLC., California, USA 2016 - 2022 A virtual assistant consulting company serving various industries including but not limited to Ecommerce, Digital Marketing, Human Resources, Food and Beverage, Logistics and Warehousing, Security, Finance and Insurance, Health and Wellness, Bioscience and Engineering, and Non-Profit Organizations. Head of Operations, California, USA • • • • • Directly managed 8 Account Managers with over 300 virtual assistants assigned to their management bucket. Provided guidance and mentorship to the management team on a daily basis. Worked with companies from multiple countries like United States, United Kingdom, Canada, and Australia. Led the business development and growth initiatives for the company. Ensured client satisfaction and retention through client check-ins and surveys. Supported the Executive Team in strategic planning, performance monitoring, and business decision-making. Successfully implemented the EOS and led weekly L10 meetings. Managed the recruitment, training and retention of virtual assistants, graphic designers, and web developers. Implemented organizational development strategies on a monthly and quarterly basis. Accomplishments: • • • • • The company made it to INC5000 list in 2022 due to our revenue insight of 578% 3-year growth. Grew the company headcount from 4 to 300 seats in less than four years. Strategically planned for company SOPs, processes and policies, and other managerial activities. The company has generated over 200 processes across all departments (Sales/Marketing, Operations, Finance, and Human Resources) Pro Sulum was featured at The Wall Street Journal, The New York Times, The Orange County Register, Franchise Times, WeWork, and Spaces due to its recognition as one of the fastest-growing virtual assistance companies. Promoted 4 Account Managers to Senior Account Managers, and 1 Account Manager to an executive position. PSG Global Solutions, Manila, Philippines 2014 - 2016 A globally known company in the recruitment process outsourcing/ talent acquisition space. It has its research, sourcing, and end-to-end recruiting divisions. The company has achieved its 1000th headcount in 2016. Recruitment Manager, Manila, Philippines • • • • • Directly managed the recruitment operation of four IT consulting and staffing firms consisting of three team managers and 30+ technical recruiters. Generated all staffing metrics, evaluated goal adjustments, and created case studies in presenting changes on goals/ metrics. Managed RPO processes daily which includes the creation of materials and workflow documents, daily scrums, and hands-on mentorship. Key contributor to vast company projects: Internal Applicant Tracking System Pilot, Recruitment Analytics, Employee Value Project, Facilitator in Corporate Citizen Group – Project Hired, VMCV Ambassador Worked on recruitment domains such as Enterprise IT, Healthcare IT, SDLC, IT Infrastructure, EMR/EHR, Analyst, Developer, QA, Administrator, Support, Product Manager, Project Manager, Director, VP, Contract, Contract-to-hire, and Direct hire. Accomplishments: • • • • • • Three-time promotion from recruiting to leadership and management Received multiple board awards for leadership and recruiting (A-Player Awards, Leadership Award, and VMCV Model of the Quarter) Seven-time Excellence in Value Creation Awardee – Recruitment Account Category Successful account implementation of more than 3 consulting and staffing firms from ground-up. Achieved an account growth of up to 500% Supported Fortune 500 and Fortune 2000 companies and assisted teams to achieve over $6M in gross profit margin over the last 5 years; $600K of which came from my direct recruiting. Onboarded, led, and mentored over 10 new recruitment team managers and team manager trainees. FirstSource Solutions Ltd., Manila, Philippines 2013 - 2014 A company that provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors. Relationship Manager/Subject Matter Expert, Manila, Philippines • • • Acted as the primary point of contact for complex or technical inquiries and providing expert-level assistance to customers. Conducted training and coaching sessions for call center agents on specific products or services. Collaborated with cross-functional teams to identify and resolve customer issues and improve overall customer satisfaction. Accomplishments: • • • Promoted to a Subject Matter Expert in less than 6 months of tenure. Received five awards for customer service representatives. Three of the agents I handled were promoted to SME role after eight months of being an SME. Concentrix., Manila, Philippines 2010 - 2013 A company specializing in business process outsourcing, customer engagement, and business performance. This company merged with its previous entities, Convergys and eTelecare. Customer Sales Representative, Manila, Philippines • • • Communicated with customers over the phone or through other communication channels to promote and sell Sprint USA's mobile devices and services. Responded to customer inquiries and resolved issues or complaints in a timely and professional manner. Met assigned sales targets and contributed to the overall sales performance of the company. Accomplishments: • • Won awards as Best Sales Representative for sponsored brands (Samsung, Blackberry, Kyocera). Nominated in the ACE Awards for 2 consecutive years. Education University of the City of Manila, Master’s in Business Administration, August 2022 Lyceum of Alabang, Bachelor of Science in Business Administration - HRDM, May 2019 HR Professional International Certification, Royal Institute of Higher Education – Singapore, 2019 Certified Human Resource Associate, Human Resource Educators Association of the Philippines, 2019 Professional Certification – Civil Service Commission (Philippines), 2019