Gefford Escobido

I bring over eight years of professional experience across Amazon Seller Central management, logistics, customer support, and operational analysis—making me a well-rounded and highly capable e-commerce specialist. What sets me apart is the combination of hands-on Amazon account management and the insider perspective I gained as a former Amazon Seller Support Associate, giving me a deep understanding of how Amazon systems, policies, and case resolutions work behind the scenes.

My most recent role as an Amazon Account Manager at SellerPlex allowed me to manage large catalogs, perform bulk listing uploads, correct listing errors, and monitor account health across multiple marketplaces. I handled complex Seller Support cases, worked through suppressed or incorrect listings, and ensured that products stayed active, optimized, and compliant. This role sharpened my skills in catalog accuracy, troubleshooting, and proactive issue resolution—areas I excel in.

Prior to that, I served as a Senior Logistics Coordinator for JDR Distributions LLC, where I managed international shipments, 3PL coordination, freight forwarder selection, customs documentation, and FBA shipment creation. I regularly communicated with partners in Canada and the U.S., prepared Canadian customs invoices, created shipping labels for Shopify, and tracked deliveries to ensure smooth operations. This experience built my expertise in supply chain workflows, cross-border documentation, and shipping accuracy—skills that are extremely valuable in Amazon operations.

Earlier in my career, I worked at Concentrix as a Customer Service Specialist, supporting North American Amazon sellers with MFN and FBA issues. This role gave me firsthand experience with Amazon catalog guidelines, policy enforcement, backend corrections, and the escalation paths inside Amazon. This foundational knowledge is something many Amazon VAs never get, and it continues to help me resolve Seller Central issues faster and more effectively.

Across all roles, I have developed strong skills in Amazon listing creation and optimization, SEO and keyword research, account health monitoring, case management, data analysis, shipment coordination, and customer support. I’m highly proficient with tools such as Google Workspace, Microsoft Office, Asana, and Slack, and I’m able to multitask efficiently while maintaining accuracy and organization.

I am reliable, detail-oriented, and proactive—someone who takes ownership of tasks and ensures nothing is left unresolved. My combination of Amazon expertise, operational discipline, and strong communication makes me a valuable asset for any team seeking someone who can manage Seller Central with confidence and precision.