Geetha Viswanathan

Mahalakshmi FlatsPhone:- No. 12, IInd Floor,Mobile:- Stage II, 3rd Lakshmi StreetEmail:- West Mambalam, Chennai – 33 GEETHA VISWANATHAN Objective: Since I have left my job due to personal commitment, now I want to do some simple jobs like data entry and typing which I can do from home. I am very much in need of job and assure you to give my best results Abstract: Having 25 years of work Experience in different capacities ranging from Personal Secretary in various reputed Companies to Client Manager in Global Outsourcing company. Associated with Jhalani Tools (India) Ltd as Personal Secretary. Job responsibilities included Stenography, preparation of Invoices, Inventory Control and overall Supervision of Branch. Worked with RR Donnelley Company (previously known as OfficeTiger Database Systems (India) Pvt. Ltd), as Client Manager and my job responsibility would be managing Team of 85 members comprising Document Specialists, Project Coordinator & Graphic Operator, and coordinating with client for projectsto ensure 100% Quality Adherence of all Projects and other Client Specifications and to meet the Client specified SLA. Possess excellent Written and Verbal Communication skills, highly result oriented, adaptable and a good Team player. Work Experience: Joined as Document Specialist in September 2000 and from there based on my work performance got promoted to Project Coordinator, then Lead Project Coordinator and then as Senior Customer Service Executive. After that promoted to Associate Client Manager in 2008 and as Client Manager in 2013 and worked in that position till Feb 2018. Responsibilities: Interacting with Client. Resource planning and capacity utilization on every shift. Assist Project Coordinators to maintain job queue and oversee projects from start to completion. Responsible for deadline adherence on the shift and ensures no delays. Ensure 100% quality adherence of all projects worked on during the shift per correct templates, standards and client specifications. Evaluate client feedback and provide accurate analysis with help of Project Coordinators. Create and execute a plan of action to make improvements for all negative feedback received. Responsible for completing service recoveries as required by the client with the help of Project Coordinators. Accountable for all MIS including completion and accuracy of the weekly report, monthly report, shift handover report, productivity and activity utilization reports on the shift. Ensure print security and physical access procedures are followed by the team. Conducting 1-2-1 on a monthly basis and give feedback to each and every individual and set goal for them. Give guidance to their career development. April 1990 – August 2000: Worked as a Personal Secretary to General Manager for Jhalani Tools (India) Ltd, the world’s largest manufacturer of Spanners and Flat Wrenches. Responsibilities included: General correspondence. Preparation of sales invoices. Supervision of dispatches of tools to various customers. Payments follow up. Maintenance of Inventory Control. Preparation of indents for availability of required Stocks. Petty cash management. Attending Customer calls. Overall supervision of Branch in the absence of Branch Manager. Other Information: Strengths Process Orientation, Team work, Adaptability, Advanced Knowledge of MS-Office, Abby fine reader, high technical creditability, effective team management and problem solving, excellent project management skills, high accountability and ownership in the team Educational Qualification 1984 – 1987 University of Madras Bachelor of Science in Geography Technical Qualification Passed Typerwriting higher, Shorthand Inter (100 words per minute) Completed MS-office course in Bharatiya Vidhya Bhavan, stood second out of 300 members. Microsoft Certified in MS-office Date of Birth- Languages known (To speak, read & write) English, Tamil (Geetha Viswanathan)